Current jobs related to Head of IT Service Delivery, Professional Serivces - City of London - Carrington Recruitment Solutions Ltd

  • Head of Customer Serivce

    3 months ago

    West London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Head of Customer Service to work on an interim contract in London. To lead on customer services for the councils housing service & develop joint working relationships between all teams delivering a customer service in Growth & Place. Duties and Responsibilities: - Develop a strong customer service and performance...

  • Head of Service Delivery

    3 months ago

    London, United Kingdom Ekco Full time

    **About Ekco** Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments. We have over 1000 highly talented and supportive colleagues...

  • Senior IT Service Delivery Manager

    3 days ago

    London, Greater London, United Kingdom Caffe Nero Head Office Full time

    Senior IT Service Delivery Manager OpportunityCaffé Nero Head Office is seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team. As a key member of our IT department, you will be responsible for ensuring the highest quality of IT support and solutions for our teams.Key Responsibilities:Lead the IT service delivery...

  • Senior IT Service Delivery Manager

    3 days ago

    London, Greater London, United Kingdom Caffe Nero Head Office Full time

    Senior IT Service Delivery Manager OpportunityCaffé Nero Head Office is seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team. As a key member of our IT department, you will be responsible for ensuring the highest quality of IT support and solutions for our teams.Key Responsibilities:Lead the IT service delivery...

  • Head Waiter/Waitress

    2 weeks ago

    City of London, Greater London, United Kingdom South Place Hotel Full time

    About the Role:We are seeking a charismatic and service-driven Head Waiter to lead our team in delivering exceptional dining experiences at South Place Hotel's Michelin-starred restaurant, Angler.Key Responsibilities:Lead a team of waiters and waitresses to provide outstanding service to guests.Develop and maintain a thorough knowledge of food, service, and...

  • Head Waiter/Waitress

    2 weeks ago

    City of London, Greater London, United Kingdom South Place Hotel Full time

    About the Role:We are seeking a charismatic and service-driven Head Waiter to lead our team in delivering exceptional dining experiences at South Place Hotel's Michelin-starred restaurant, Angler.Key Responsibilities:Lead a team of waiters and waitresses to provide outstanding service to guests.Develop and maintain a thorough knowledge of food, service, and...

  • Delivery Lead

    4 months ago

    London, United Kingdom Head Office Full time

    **At a glance...** **Working location** - This is a hybrid working role. Your time will be split between working from home and the London/Bracknell Head Office. You will primarily be able to choose your working location preference e.g. predominantly from home, however, there will also be an expectation to visit the London/Bracknell office or other locations...

  • Head of Delivery

    3 months ago

    London, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 340856**Salary**: - £64,700 - £83,353- Based on capability. The base salary of this grade is £68,790 for London and £64,700 for other locations. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - GDS - Identity...

  • Head of IT Service Delivery

    2 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager or Head of IT Service Delivery to join our team at Corecruitment. This is a fantastic opportunity for a retail, hospitality, or leisure industry expert to take on a challenging role and contribute to the success of our client.About the Role:As a Senior IT Service Delivery Manager or Head of...

  • Head of IT Service Delivery

    2 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager or Head of IT Service Delivery to join our team at Corecruitment. This is a fantastic opportunity for a retail, hospitality, or leisure industry expert to take on a challenging role and contribute to the success of our client.About the Role:As a Senior IT Service Delivery Manager or Head of...

  • Head of IT Service Delivery

    1 week ago

    London, Greater London, United Kingdom Corecruitment Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager or Head of IT Service Delivery to join our team at Corecruitment. This is a fantastic opportunity for a retail, hospitality, or leisure industry expert to take on a challenging role and contribute to the success of our clients.About the Role:As a Senior IT Service Delivery Manager or Head of...

  • Head of IT Service Delivery

    1 week ago

    London, Greater London, United Kingdom Corecruitment Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager or Head of IT Service Delivery to join our team at Corecruitment. This is a fantastic opportunity for a retail, hospitality, or leisure industry expert to take on a challenging role and contribute to the success of our clients.About the Role:As a Senior IT Service Delivery Manager or Head of...

  • Delivery & Operations Lead

    4 months ago

    London, United Kingdom Head Office Full time

    **At a glance** This is a hybrid working role, therefore your time will primarily be split between working from home and the London Head Office. This position is a permanent contract **About the role** A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us. The Partnership is a company that celebrates the uniqueness of...

  • Senior IT Service Delivery Manager

    7 days ago

    London, Greater London, United Kingdom Caffe Nero Head Office Full time

    {"title": "Senior IT Service Delivery Manager Opportunity", "subtitle": "Lead IT Service Delivery at Caff\u00e9 Nero Head Office", "content": "We are seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team at Caff\u00e9 Nero Head Office in Covent Garden, Central London.The successful candidate will be responsible for...

  • Senior IT Service Delivery Manager

    7 days ago

    London, Greater London, United Kingdom Caffe Nero Head Office Full time

    {"title": "Senior IT Service Delivery Manager Opportunity", "subtitle": "Lead IT Service Delivery at Caff\u00e9 Nero Head Office", "content": "We are seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team at Caff\u00e9 Nero Head Office in Covent Garden, Central London.The successful candidate will be responsible for...

  • Head of IT Service Delivery

    2 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager or Head of IT Service Delivery to join our team at Corecruitment. This is a fantastic opportunity for a retail, hospitality, or leisure industry expert to take on a challenging role and contribute to the success of our clients.About the Role:As a Senior IT Service Delivery Manager or Head of...

  • Head of IT Service Delivery

    3 weeks ago

    London, United Kingdom Corecruitment Limited Full time

    We have just taken on a brand new role for a retail business and are looking for Senior IT service delivery managers, or service delivery managers that are heads of department. The successful applicant will be working closely with the CTO to ensure seamless service and running of the business from a technical standpointCompany benefits: Central London...

  • Head of IT Service Delivery

    3 weeks ago

    London, United Kingdom CORECRUITMENT Full time

    We have just taken on a brand new role for a retail business and are looking for Senior IT service delivery managers, or service delivery managers that are heads of department. The successful applicant will be working closely with the CTO to ensure seamless service and running of the business from a technical standpoint Company benefits: Central London...

  • Head of IT Service Delivery

    3 weeks ago

    London, United Kingdom Corecruitment Full time

    We have just taken on a brand new role for a retail business and are looking for Senior IT service delivery managers, or service delivery managers that are heads of department. The successful applicant will be working closely with the CTO to ensure seamless service and running of the business from a technical standpointCompany benefits: Central London office...

  • Head of IT Service Delivery

    3 months ago

    London, United Kingdom Withersworldwide Full time

    **Type**: Permanent - Full Time **Location**: London **Job Role**: Information Technology **About Withersworldwide** A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused...

Head of IT Service Delivery, Professional Serivces

4 months ago

City of London, United Kingdom Carrington Recruitment Solutions Ltd Full time

**Head of IT Service Delivery, Professional Services or Banking & Finance background ONLY, Part Remote, Part London**

Head of IT Service Delivery, Senior IT Service Delivery Manager required to work for a Professional Services company based in the City of London. This is an exciting role where you will have the influence to give the Service Delivery set-up / infrastructurea huge overhaul / influence. This will be a part remote role but you will also be expected to be in the office on occasions.

**Duties and responsibilities**
- The incumbent will be expected to perform up to Level 6 of the Customer Service Support within the Skills Framework for the Information Age (SFIA). This includes:

- Influences the strategic direction and takes responsibility for the full range of customer service functions, including organisational frameworks for complaints, service standards and operational agreements.
- Defines service channels, service levels, standards and the monitoring process for customer service or service desk staff.
- Provides leadership to deliver the service culture required to deliver required organisational outcomes.

**Key skills and experience required**
- At least 5-7 years' experience in relevant roles in a comparable professional services or banking & finance organisation is essential.
- Evidence of ability to operate at SFIA Level 6 or above.
- Professional accreditation in ITIL, preferably ITIL Managing Professional (MP) and/or ITIL Strategic leader.
- Excellent understanding of cyber security best practice in a service delivery context.
- Able to effectively translate and accurately communicate technology matters to senior technical and non-technical stakeholders.
- Strong ability to communicate clearly and simply, both verbally and in writing
- Demonstrable experience of managing teams in a matrix-environment.
- Strong analytical skills.
- Curious and inquisitive mind-set, with a passion for delivering innovative solutions.
- Professional manner with the ability to work under pressure and prioritise effectively.