Personal Banking Specialist

2 weeks ago

Southampton, United Kingdom HSBC Full time

-Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

As a Personal Banking Specialist, you will provide our customers with an outstanding service we can all be proud of. You will be part of an innovative new team that responds to customer demand including, Branch, Inbound Telephony and Digital Chat to support our customers through the communication channel of their choice. You will be working in a fast-paced environment with a number of different customers and colleagues across multiple locations in your region and you will be able to make decisions that ensure the relevant solutions are found that meet the needs of the customer.

Within this role you will:

- Be the first point of contact for Customers handling a diverse range of inbound queries across several frontline channels.
- Deliver best in industry quality and service across all customer channels, demonstrate excellent communication skills to engage in effective conversations, build strong connections and show empathy to customers.
- Maintain and deliver adherence to all relevant controls across all our channels.
- Take ownership of your own development and work with your line manager to ensure you can confidently support customers to a high standard.
- Support our strategy around customer education and the promotion of digital services via all customer contact points. Drive enhanced customer experiences through the Digital Service Model and promote the use of new emerging channels.
Requirements

Essential requirements:

- Experience of delivering exceptional frontline customer service
- Excellent verbal and written communication skills which will enable effective conversations, building strong relationships and showing empathy to our customers.
- Confident in the use of everyday technology including computers, inbound telephony systems and digital chat.
- A proven ability to work in an agile and flexible environment providing support in line with Customer demand.
- Ability to effectively problem solve

We are offering both full (35hrs) and part-time roles within our operating hours of Mon-Sun 8am to 8pm. You will be aligned to a customer engagement centre where you will be based on a hybrid basis. This role will involve regular travel to other offices or branches across your region.

The Hybrid Office Location for this role is: Southampton, SO14

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: +44 207 832 8500.

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