Customer Service Advisor
6 months ago
We are looking for an experienced Customer Service Advisor. Reporting to the Service Manager and working closely with the Workshop Controller, you will be responsible for managing the customer and their vehicle during their visit and provide high quality and efficient service whilst maximising efficiency and profitability of the service department.
We need someone who is quick thinking and able to work under pressure. You will be driven, focused and possess exceptional organisational, IT and administration skills, with the ability to achieve daily targets. You will also be trained in the workshop controller role in order that you can cover this position for holidays and sickness.
The role is Monday to Friday with occasional Saturday morning cover.
**Key Tasks**
- Offer excellent customer service and manage customer interactions face to face, by telephone or online
- Develop and maintain professional working relationships with company colleagues and suppliers
- Ensure the customer database and paperwork is updated and accurate
- Manage the after sales diary for maximum efficiency and customer satisfaction
- Take payments and invoice for work performed
- Contribute to a departmental profit by maximising all opportunities to promote additional products and services
**What we can offer you?**
- Family run business
- Manufacturer Accredited Training
- Competitive Salary dependent on experience and loyalty and merit bonus scheme
Pay: £11.44-£13.00 per hour
Expected hours: 45 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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