Emergency Control Room Officer

3 weeks ago


Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference
- REQ2409

Date posted
- 03/03/2023

Application closing date
- 19/03/2023

Location
- Leicester Care Control Centre Blackbird Rd

Salary
- £13,241 - £14,510 Per Year.

Package
- Total benefit value (includes pension contribution and full holiday entitlement): £19,786

Contractual hours
- 20

Basis
- Part time

Job category/type
- Social Care

Attachments

Job Specification.pdf

**Emergency Control Room Officer**:
Job description

Part Time / 20 Hours Per Week / Permanent

Join our dynamic and vibrant LeicesterCare Team to play a key role in keeping the people Leicester City Safe.

The team currently consists of 13 Emergency Control Room Officers (7 full time and 6 part time, 4 Technology Enabled Care Officers, 2 Coordinators, 2 part-time Administration staff and 2 Team Leaders). Without LeicesterCare on hand to receive calls, people may go unsupported for longer than necessary. This can have long term health and social care consequences for people and may increase the ongoing costs to the Council in supporting their needs thereafter.

The team works from the LeicesterCare Control Centre, on Anstey Lane, offering a 24/7 service to individuals in Leicester City. This is a part-time, permanent post working 20 hours per week on a rotating shift pattern covering 7 days a week and 24 hours per day.

**What you’ll be doing**

Your day-to-day duties will include successfully handling calls received at LeicesterCare so that people in need of assistance or reassurance are appropriately supported. Speaking with those callers to understand what support they require and utilising known information (previous contacts, knowledge on social care databases, etc.,) to make an informed decision on what actions are required to support the person.

**What you’ll need**

Your communication and problem-solving skills will be essential in this role. During a live call you’ll need to be able to pull together information from various sources, e.g. what the person is saying, how they are sounding, previous contacts, known situations, etc., in order to understand how you can best support a person needs. You’ll need to be confident in your decision making when organising a response and be empathetic and reassuring to the person in need.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

**Join us**

**Interviews/Assessments will take place on Friday 31st March 2023.



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