Customer Services Officer X 3

2 months ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

Do you have strong communication skills along with a drive to improve service?

We are looking for customer service officers with experience of providing an efficient, accurate, right-first time and comprehensive information service to the residents and businesses of Hounslow.

You will be the first point of contact dealing with a variety of requests covering council services via the telephone, online access points, face to face enquiries and be able to interpret information quickly using various ICT systems to log, book and track requests.

Do you have experience of a busy customer service centre ideally within local government or a similar organisation that demands service excellence? Our customer service centre is open 8:00-18:00 Monday to Friday, and you will be required to work 36 hours per week on a rota basis to cover these hours.

**Key Responsibilities**:
1. To work effectively as part of a team
2. To provide first class customer service
3. Encourage customer to improve ICT literacy and online skills
4. Ability to deal with multiple queries at the same time

**Your Skills**:
1. Excellent communication skills with the ability to deal effectively with a range of enquiries
2. experience of working under pressure in a busy office environment
3. Excellent and accurate data entry skills
4. Motivated, committed and focussed on delivering excellent customer service.

**Essential for The Role**:
BASIC DBS

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

**Interviews and assessment day will be held during week commencing 9th January 2023.

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