Frontline Assistant

4 weeks ago

Preston, United Kingdom Lancashire County Council Full time

Salary £21,189 - £21,968 per annum | Permanent, Part time, 22.2 hours per week | Preston Certificates Services Office | Pro Rata

Are you:

- customer focused,
- passionate about working with people,
- confident in using digital resources

**If so, we have an ideal opportunity for you**

You will:

- Be the first point of contact for customers coming to the office to enquire or purchase a certified copy of a birth, death or marriage certificate
- Facilitate searches in the Lancashire Registration records, accurately identifying information requested and preparing certified copy certificates for signing
- Undertake all aspects of the certificate services production workflow, ensuring the registers are correctly filed in the repository and the security of all certificate stock
- Communicate with the Customer Access Centre, service users, partners and registration staff with regard to general technical matters and service delivery
- Advise customers on statutory requirements and essential documentation needed for registration matters
- Place orders for birth/death/marriage certificates for customers on the bespoke computer system and take payments from customers. Assist in accounting and banking all fees
- Complete the legal administrative process for corrections, re-registrations and adoptions as advised by the General Register office
- Have the ability to use own initiative
- Have excellent communication and digital skills
- Be able to work with a range of partners
- Be able to deliver a customer focused service

This is a permanent post based at Preston Certificates Services Office, Lancashire Archives, Bow Lane, Preston for 22.2 hours per week, working Monday, Thursday and Friday.

**If you would like an informal discussion or any further information please contact Janet Bargh on 01772 536885.**

This position is part time, please note the salary quoted is full time equivalent, the salary received will be paid on a pro-rata basis.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

**Job Description & Person Specification

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