Senior Service Designer

5 days ago


East Kilbride, United Kingdom Foreign, Commonwealth & Development Office Full time

**Details**:
**Reference number**:

- 234546**Salary**:

- £39,449- £39,449 + (£2,000 London Allowance/ £1,750 Outer London Location Allowance)**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- FCDO - DG Finance & Corporate**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Kilbride, LondonAbout the job

**Job summary**:
Would you be interested in making a meaningful contribution to the UK’s national security, whilst enjoying an enviable work-life balance, 25 days holiday (rising to 30), all with the added benefits of a civil service pension scheme?

You’re home.

Whilst we sit in an established government department, the team structure and ethos is dynamic and agile, more akin to a modern tech start-up. We are pioneering new ways of delivering classified technology services across government, and we’re having fun doing it.

**Job description**:
At the Rosa Service Organisation you will:

- Engage with User Researchers, Product Managers, Business Analysts and Service Team Managers to plan, visualise and define new user and service processes, by exploiting a range of service design methodologies.
- Develop and own the service design templates and process maps for your products.
- Manage the service design throughout our product lifecycle, from initial assessment in Discovery, to increasingly matured iterations in Beta and Live.
- Continually assess the requirements for and performance of service designs to inform the definition of new processes and improvements to existing ones.
- Support Product Managers, Delivery Managers and Service Transition Managers to get products approved at our “fit for purpose” assessments, change management meetings and “fit for use” assessments.
- Define service management information and performance metrics and analyse this information in order to present it to colleagues and senior management.
- Produce high level support documentation and training materials to make it easy for your colleagues to understand how to adopt your service designs.
- Work alongside our Product Managers and other Service Designers to further develop our Service Design process, standard and templates, and help inculcate these in the wider organisation
- Be involved in hiring Service Designers and contractors.
- Line manage and mentor Service Designers and handle issues relating to the performance and conduct of staff in line with UK Civil Service values.

**Person specification**:
We will use the essential and desirable skills and experience to help evaluate technical competence.

You must have:

- Worked in a digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
- Selected and run service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases and situations.
- Used insights from data and research to effectively communicate design approaches within a multidisciplinary team.
- Communicated complex processes in clear written and graphical formats, including using visualization tools, e.g. Microsoft Visio.

You will ideally have:

- Worked in an environment that is developing many products at once with limited resources, and where your work fits into a larger programme or portfolio.
- Supported team members to understand service design and its value in delivering fit for purpose and fit for use services.
- Understood the Government Service Standard and Service Manual.
- Used agile or lean ways of working and tools for managing epics, user stories and tasks, e.g., Jira, Confluence.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- We’ll assess you against these DDaT aligned technical skills for a Senior Service Designer during the selection process: Evidence and Context Based Design
- Experience of Working within Constraints
- User Focus

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.**Step 1.**

A **CV** setting out your career history, with key responsibilities and experience. Please ensure you have provided reasons for any gaps within the last two years.

**Step 2.**

Additional



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