Team Leader

5 months ago

Guildford, United Kingdom EMED Group Full time

We have a fantastic opportunity for a Team Leader to join our team based in **Guildford.**

The role will be working closely with our Senior Operations Manager and overseeing the daily operations of the business, delivering an excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.

**What benefits can you expect?**
- £25,116 Annual Salary
- Permanent, full time - 37.5 hours per week + On call requirement.
- 28 days (Including bank holidays) Paid annual leave entitlement.
- You will receive full training to fulfil the role and uniform.
- NEST Pension contributions
- Apprenticeship learning opportunities for career development.
- Monthly colleague recognition rewards
- Discounted high street benefits.
- Access to our employee assistance programmes for wellbeing support.

**Role Responsibilities**
- Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management - Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPIs - Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?
- The ability to build strong, effective relationships with colleagues and stakeholders at all levels.
- Management/supervisor experience.
- Excellent communication skills, both written & verbal.
- Meticulously organised with a proven track record of successfully reaching deadlines
- A full valid UK driving licence, with less than 3 penalty points.

**Our Values**

**C**ollaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

**A*gile **- *We listen, learn, and adapt to improve the business, each other, and ourselves.

**R**eliable - We do what we say we will do; we take responsibility, and we behave with integrity.

**E*mpowered **- *We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

**Salary**: £25,116.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- FULL UK Manual Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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