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Service Desk Coordinator

7 months ago

Catterick Garrison, United Kingdom The Vehicle Group Full time

The Vehicle Group ‘TVG’ is the UK’s leading provider of fleet management safety solutions.

We offer a range of comprehensive software packages that includes the latest in innovative technology, with the capabilities to improve and simplify fleet management into one, easy solution.

We are the only UK manufacturer of vehicle cameras and provide the UK’s leading CCTV services for transport fleets.

**We are looking for an organised and efficient Coordinator to join our busy Service Desk team**

As a Service Desk Coordinator you will play an essential role within the Service Desk team. Your responsibilities will include booking service calls with our customers, efficiently scheduling our Fleet Support Technicians diaries and ensuring all equipment required for Service Calls is with the engineers so that we can withhold the ‘First Time Fix’ standard that we are proud of.

**This role is at the heart of the TVG Service & Installations team, your day-to-day tasks would include**:

- Efficiently scheduling appointments with customers.
- Working with our clients to identify the source of their issue and advising on appropriate solutions.
- Communicating interdepartmentally with the Technical Division and Account Managers where required.

We are seeking an individual that is very well organised and has superb time management. This role requires you to be able to manage your own workload whilst working well with the overall team.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person