Head of Workforce Optimisation

3 weeks ago


Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Leading a professional team, working directly with senior stakeholders in user organisations the post holder will negotiate with commissioners, including national bodies, Integrated Care Partnerships (ICPs), and user organisations to agree statements of work, delivery objectives, pricing, timelines, and ways of working, all within the context of a strong understanding of the changing environment and associated pressures on our delivery partners.

Being a key and credible delivery partner for significant NHS workforce transformation programmes, effectively project planning and managing the successful delivery of significant, multiple, concurrent projects and programmes of work at different phases, with a range of stakeholders, agreeing standards, budget and timelines, including developing pricing models to meet commissioner and NHSBSA requirements.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

We have an amazing opportunity for you to be part of leading this broad workforce transformation agenda, making sure the solutions we have designed around user and business needs, will be effectively rolled out to the users and their organisations so we can realise the maximum benefit new services can offer through best-fit enabling technology, and an effective transformation and implementation approach for the short and long-term.

You will bring your expertise of the delivery of digital and service implementation across health and care, ideally in the workforce space, to ensure our programme delivery is user-centred and effective, and meets all security, culture change, and operating model requirements.

Critical to the success of this role will be your compassionate, inclusive, and inspirational people leadership, creating and maintaining productive and enduring stakeholder relationships at all levels across the system, creative problem-solving, and considered, timely decision-making to inform the roll-out of the best-fit option to meet user needs.

You will be an experienced and expert programme and project lead, have excellent relationships in workforce digital across the NHS, and will be able to demonstrate a full understanding, and evidence experience, of successful digital transformation roll-out, and supplier collaboration, ideally in the workforce digital space and adhering to complex and wide-ranging governance requirements.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
Leadership
1. As a member of the NHSBSA's Senior Leadership Community and the Workforce Transformation Directorate's Senior Management Team, the post holder will be a role model for compassionate, inclusive, inspirational leadership for their team, the organisation, and external stakeholders and delivery partners.
2. The post holder will lead the planning and delivery of the overall workforce services optimisation programme of work, negotiating priorities, allocating financial and people resources to achieve those priorities, and developing flexible and creative delivery methods to ensure the team delivers the maximum value for service commissioners for the health and care sector in England and Wales aligned to the goals and objectives of the NHSBSA Strategy and the wider system.
3. Through the management and delivery of a broad range of workforce digital projects and programme support across the system, the post holder will connect with senior leaders and specialists from multiple disciplines across health and care, championing a positive reputation for the NHSBSA through highly developed collaborative working, role modelling NHSBSA values, and demonstrable value-added delivery.

Stakeholder Relationships
1. A key part of the delivery of projects and significant programmes of work across the health and care workforce beyond the immediate project objecti



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