Front of House/clinic Assistant
1 week ago
Job Title: Front of House/Clinic Assistant
Location: 110-112 Kings Road, Chelsea
**Our Vision & Mission**
To deliver excellence to our patients and treat each patient the way each of us would like to and deserves to be treated. Be helpful, humble, kind and strategic. Be our brand guardian. Nothing is too much for our patients.
**Role Description**
**Responsibilities and Duties**
Essential duties to include but not limited to:
- Be the guardian of our brand image and Deliver professional, discreet and courteous environment to all our patients
- Provide all patients and potential patients with surgical and non surgical quotes in a timely manner.
- Provide the best in class after care to all patients.
- Work well in a small yet highly professional team to maximise customer satisfaction and develop a culture of superior quality patient care.
- Maintain confidentiality of all sensitive information.
- Ensure that all applicable records are complete, accurate, secure and readily available.
- Support the clinic team with completing all necessary document work processes as required.
- Perform other duties as necessary and assigned.
- Assist Dermatologist when performing minor skin surgeries
- Perform Skin Scanners
**Qualifications and Skills**
A good knowledge of clinical standards and procedures and experience of working to targets is essential
Flexible
NVQ Level 3 in Beauty Therapy is extremely advantageous
Working knowledge of Pabau
Proactive
Customer Service Focused
Drive and Deliver the best-in-class customer service experience
Ideally, you come from a background in a healthcare patient-facing position.
Excellent communication skills both written and verbal
Self-motivated, enthusiastic, willing to learn and not afraid of new challenges
Able to implement and execute protocols as well as procedures set within the clinic
Excellent organisational and administrative skills
Excellent attention to detail
Flexible attitude and Problem solving approach.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
Schedule:
- 10 hour shift
Supplemental pay types:
- Commission pay
**Experience**:
- Front of House: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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