Visitor Services Supervisor

2 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Barber Institute of Fine Art

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once in post to £28,631

Band 400

Full Time, Permanent

Closing date: 28th May 2023

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Role summary**:
The Visitor Services Supervisor leads and supervises a team of Visitor Assistants (includes both permanent and casual staff) who are responsible for delivering an excellent experience for all visitors and building users, whilst ensuring the highest standards of security and operational effectiveness for the building and its contents.
As Visitor Services Supervisor, you will enhance the visitor experience, contributing to creating and delivering a safe, welcoming and friendly environment for all. You will continuously develop your knowledge of the Barber’s collection, exhibitions and public programme and communicate this to colleagues and visitors with enthusiasm.

You will work effectively cross-team with a second Visitor Services Supervisor to ensure consistent standards and working practices are maintained, promoted, and developed across the whole Visitor Services Team. You will possess the ability to plan and use resources effectively, along with a suite of excellent communication skills, which will be essential in this interface role. You will be required to communicate with your team, your Visitor Services Supervisor counterpart, the Visitor Services Manager and wider Barber colleagues in a timely, accurate, efficient and appropriate way, whilst also delivering excellent communication to our visitors and building users.

Working within the current shift pattern, which includes working weekends, University of Birmingham closed days and bank holidays is a pre-requisite for the role.

**Main Duties**:
**Supervisor**:

- Support the Visitor Services Manager in the daily management of Front of House operations
- Implement and supervise an effective daily roster of Visitor Assistants and Casual Visitor Assistants with effective forward planning.
- Effectively address unplanned and short notice staffing shortfalls or issues in a timely, calm and efficient manner.
- Deliver effective and engaging daily team briefings for the team.
- Schedule, organise and chair efficient and purposeful monthly team meetings, preparing a fit for purpose meeting agenda.
- Ensure all information is relayed to the team in an accurate, appropriate and timely manner
- Lead by example when working ‘on the floor’ alongside colleagues, covering breaks, absences and any other rota gaps as required.
- Proactively and positively address, where appropriate, the performance of your team and individual team members by communicating constructive feedback and guidance
- Conduct constructive one to one meetings with the team to document progress, add

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