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Collections Team Executive

5 months ago

Ayr, United Kingdom Castle Water Ltd Full time

**COLLECTIONS TEAM EXECUTIVE - AYR**

We are offering an opportunity to join our dynamic **Credit Control team **in our offices in **Ayr.**

**Main Responsibilities**:

- Calling customers and collecting outstanding payments
- Administration of customer accounts
- Sending payment reminder letters
- Answering basic invoice queries
- Arranging Payment Plans
- Beginning the recovery process where necessary

**Required Skills**:

- Confident making and receiving telephone calls
- Excellent written and verbal communication skills
- Administration skills and a thorough attention to detail
- Proficient numerical skills
- Competent using various computer systems

**Desirable**:

- Problem-solving and negotiation skills
- Experience using SAGE 200 and Microsoft packages such as Excel, Word and Outlook
- Experience using a CRM system

**About the Company**

We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 12,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. This position would be based at our **regional office in the centre of Ayr**.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We continue to adhere to government guidelines to ensure a safe working environment

Application question(s):

- Do you live within commuting distance of Ayr?
- What is your status for eligibility to work in the UK?

Work Location: In person