Apprentice Customer Care
2 weeks ago
Apprentice Customer Care Representative
**About Boris Software**
Boris Software is a leading technology solutions provider, specialising in delivering innovative software projects across various domains in the construction industry. With a strong commitment to customer satisfaction and technological excellence, we are looking for an apprentice Customer Care Representation to join our dynamic team.
We're on the lookout for a dynamic and driven individual to join our team as an Apprentice Customer Care Representative. This role is perfect for someone who is eager to learn and grow within our company while delivering exceptional customer service to our clients.
**Responsibilities**:
- Provide assistance and reach out to customers regarding concerns, queries, and general support questions.
- Address customer complaints and issues with empathy and a problem-solving approach.
- Collaborate with other departments to ensure customer needs are met efficiently.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Continuously strive to enhance customer satisfaction and retention rates.
**Requirements**:
- GCSEs (or equivalent) in English and Maths grade 4 (C) or above
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and the ability to work effectively in a team.
- Basic computer skills and familiarity with CRM software preferred.
- Customer-focused attitude with a desire to provide outstanding service.
- Willingness to learn and adapt
**Benefits**:
- On-the-job training and mentorship.
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
- Supportive and inclusive work culture.
- Gain valuable experience in customer service and relationship management.
- Level 2 Customer Service Practitioner Apprentice qualification after completion of course.
**How to Apply**:
**Salary**: From £18,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: Junior Marketing Executive
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