Receptionist

6 months ago

Macclesfield, United Kingdom The Bridge Full time

**Roaming Position**

This really is an exciting opportunity to join the Flat Cap team as a Roaming Receptionist in our group of boutique hotels inclusive of bars, restaurants and corporate space. The staff benefits and reward schemes are second to none. We provide an upbeat, friendly and fashionable working environment led by forward thinking, energetic and highly skilled colleagues.

**General description of your role**:
To ensure that all guests receive a warm, memorable and personalised welcome to the Hotel, setting the scene for their stay and ensuring that guest needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines.

**What’s in it for you?**

**_ Pay_**
- Competitive Rate of pay with reviews
- Company Pension Scheme

**_ Benefits_**
- 28 days holiday inclusive of Bank Holidays and an extra birthday holiday day
- Discount on Food & Drinks of 30% across the FC group
- Company Pension Scheme
- Tips and tronc system
- Up to 50% Off Room Rates across the FC group
- Weekly ‘friends and family’ discounted nights every Sunday evening with up to 40% off food & drink from 6pm;
- An Employee Assistance Programme (EAP) through Hospitality Action
- Cycle to work scheme
- Investment in training and development across the business. Internal and external masterclass sessions and bi-weekly life skill sessions run by the senior management team and various invited guest speakers.
- Discounted Gym Memberships for all Flat Cap colleagues at gym venues in each area surrounding our venues;
- Wage Stream, your key to financial freedom. You have the power to access a portion of your earned wages whenever you need them, without any hassle. No more stressing about bills, emergencies, or even treating yourself to something special. We give you the flexibility to take control of your finances, on your terms.

**_Career Progression_**
- Ongoing professional training & development
- Opportunity to progress within the company
- Flat Cap Academy

**About you**

The experience and knowledge we are looking for from the Receptionist include
- Passionate in providing high quality customer service to guests.
- Organised and efficient.
- Outgoing and positive when communicating to guests and within the company.
- Ability to work within a team environment, whilst also being able to work on their own initiative.
- Flexible to work weekdays, weekends, and evenings.
- Available to work key holidays such as bank holidays, Christmas, Easter.

**About us**
- A group of independently owned Hotels in the heart of Cheshire
- Hotel Catey Award Winning Team
- A company where individuality, personality and diversity are encouraged, and loyalty is rewarded
- Working in highly regarded locations that are featured across many high-profile platforms and the opportunity to work with people across the media and sports world

**What’s Involved?**
- Providing high quality customer service through face-to-face and electronic interactions.
- Completing daily check in and check outs, whilst also building a rapport with guests and fellow team members.
- Managing and sending invoices to guests and members of the Flat Cap Team.
- Using various online platforms to make reservations for both restaurant and room bookings.
- Support reservations and site teams with day-to-day tasks.
- Professionally relay calls and messages to multiple departments and management.
- Conduct room inspections prior to guest’s arrival.

**Job Types**: Full-time, Part-time

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