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Guest Relations Executive
2 weeks ago
**Guest Relations Executive responsibilites**:
- Investigate and resolve all complaints in accordance with standard procedure and industry guidelines
- Ensure all communication is 100% accurate
- Demonstrate an empathetic but fair manner when dealing with telephone queries with the aim to effectively resolve the issue.
- Log and acknowledge all communications received.
**Guest Relations Executive skills required**:
- Experience of working within customer service, preferably within the travel industry
- A high standard of written and spoken English
- Excellent communication skills and a friendly manner
- Strong letter writing skills and experience preparing written correspondence for guests
- Discretion and an understanding of confidential issues.
**Additional info**:
- Monday-Friday 9am-5.30pm
- Hybrid working - 3 days in office, 2 days at home
- On-site free parking
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