Mortgage Quality Control Assessor

6 months ago

Nottingham, United Kingdom The Nottingham Full time

**About The Role**:
**Contract type**: Permanent

**Hours**: Full-time, 35 hours

**Location**: Head Office, Nottingham (hybrid working, 2 days a week onsite)

**Salary**: £28,000 - £30,0000

We are excited to present a unique opportunity within a newly created team at Nottingham Building Society as Mortgage Quality Control Assessor. The Mortgage Quality Control Assessor role is vital in ensuring the integrity and quality of our Mortgage processes. Your contributions will directly impact regulatory compliance, policy adherence, and creating great customer outcomes.

We are looking for applicants who are curious and keen to build a strong understanding of our business systems, processes and customer journeys for our mortgage customers. This role requires exceptional attention to detail and an analytical eye with the ability to communicate and collaborate effectively with all stakeholders.

This is a fantastic new role for someone with strong mortgage knowledge, an eye for detail and a passion for promoting positive customer outcomes.

**Here’s** a taste of what you will be doing** as a Mortgage Quality Control Assessor**:

- **
- Work collaboratively with teams internally to ensure that service SLAs are delivered.
- Promote and recognise best practice in line with processes, operating guidelines and regulatory requirements.
- Develop and maintain an appropriate monitoring framework across the department, ensuring quality of interaction with customers and supporting with early communication of missed opportunities and risk identification.
- Monitor and analyse the contents of customer interactions including inbound & outbound calls, webchats etc and the performance of front-line controls.
- Ensure that data is supplied resulting in clear, accurate and timely quality monitoring MI.
- Drive exceptional customer outcomes ensuring the customer is at the heart of everything you do.

**About **y**ou**: -**
- Knowledge of monitoring approaches and methodologies transferable to the role.
- Strong understanding of MCOB would be hugely beneficial.
- Strong communication skills with the ability to relay information in a pragmatic and proportionate manner to create and present actionable insights to Senior Management.
- Excellent time management skills, well organised, methodical and accurate.
- Curious with a desire to learn and shape the role as our business transforms.

**Reward & **B**enefits** -**
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, [25] days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

**Embracing Diversity Together**: -**

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and -

  • Mortgage Advisor

    6 months ago

    Nottingham, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Advisor An opportunity has become available for an Experienced Mortgage Advisor to join us in Nottingham City Centre, working in our Flagship Frank Innes Estate Agency Branch. We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need...

  • Senior Mortgage Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Countrywide Mortgage Services Full time

    Role Overview:Countrywide Mortgage Services is seeking a highly skilled and experienced Mortgage Advisor to join our team in Nottingham City Centre. As a key member of our Estate Agency branch, you will be responsible for providing exceptional customer service and support throughout the mortgage process.Main Responsibilities:Develop strong relationships with...

  • Mortgage Services Consultant

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Services Consultant RoleWe are seeking an exceptional candidate to join our team as an Experienced Mortgage Advisor in our Nottingham City Centre branch.The successful candidate will be responsible for building relationships with our Estate Agency teams, attracting new customers, and providing expert advice on a range of mortgage products and...

  • Mortgage Consultant Opportunity

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Countrywide Mortgage Services Full time

    An opportunity has arisen for an experienced Mortgage Advisor to join our team in Nottingham City Centre, working in our Flagship Frank Innes Estate Agency Branch.We are seeking a skilled professional who can improve our customers' experience throughout the mortgage process.The ideal candidate will be adaptable, self-motivated, and comfortable working in a...

  • Mortgage Risk Quality Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Kensington Mortgages Full time

    Kensington Mortgages Job DescriptionThe role holder is accountable for ensuring the quality of Kensington underwriting decisions and adherence to pre and post offer activities across all new lending originations and contract variations, in line with risk appetite and responsible lending principles.This involves re-underwriting offered residential, buy to let...

  • Early Years Assessor

    2 months ago

    Nottingham, United Kingdom CV-Library Full time

    Overview: Early Years Assessor Are you an experienced Early Years Assessor looking to make your next career move? Recruiting on behalf of a training provider that is big on quality, which is reflected in their Ofsted grade, this is an opportunity not to be missed. The role is home based with learners located in the East Midlands. Purpose of the role:...

  • Legionella Risk Assessor

    1 month ago

    Nottingham, United Kingdom CV-Library Full time

    Job Title: Legionella Risk Assessor Location: Nottingham, East Midlands. Salary / Benefits £24k - £36k + Training + Benefits We are currently recruiting in the Midlands region for a City and Guilds qualified Legionella Risk Assessor to join an established and professional Water Hygiene / Legionella management company. Working on Healthcare,...

  • Early Years Assessor

    6 months ago

    Nottingham, United Kingdom Oakmoor Recruitment Full time

    **Overview: Early Years Assessor** Are you an experienced Early Years Assessor looking to make your next career move? Recruiting on behalf of a training provider that is big on quality, which is reflected in their Ofsted grade, this is an opportunity not to be missed. The role is home based with learners located in the East Midlands. **Purpose of the...

  • Mortgage Adviser Trainee

    1 month ago

    Nottingham, Nottingham, United Kingdom The New Homes Group Full time

    Trainee Mortgage Adviser OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Trainee Mortgage Adviser. As a Trainee Mortgage Adviser, you will have the opportunity to develop a long-term career in Financial Services, working with one of the UK's leading mortgage providers.**Key Responsibilities:**Provide quality...

  • Mortgage Adviser

    6 months ago

    Nottingham, United Kingdom Visionary Finance Ltd Full time

    **About Visionary Finance**: Visionary Finance is an independent, whole-of-market mortgage advisory company, dedicated to empowering individuals and companies to achieve their property ownership goals. We take pride in our professional, friendly, and dynamic team and we are searching for talented Mortgage Advisors to join our team, based at our new offices...

  • Mortgage Adviser

    5 months ago

    Nottingham, United Kingdom HSBC Full time

    -Job description If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The Mortgage Adviser will provide a range of services to...

  • Nurse - Functional Assessor

    5 months ago

    Nottingham, United Kingdom TFS Healthcare Full time

    Nurse Functional Assessor - **Locations: Nottingham**: - **Salary: £39,500 pa**: - **Permanent - full time or part time available, on a hybrid working basis.** Are you seeking a genuine work-life balance in an organisation that supports you to be great in your role? We're looking for OTs who wish to thrive as you use and develop your clinical skills in a...

  • Mortgage Underwriter

    5 months ago

    Nottingham, United Kingdom The Nottingham Full time

    **About The Role**: **Contract type**:_Permanent_ **Hours**:_Full-time,_**_ _**_35 hours_ **Location**:Head Office, Nottingham (hybrid working, 2 days a week onsite) We are excited to announce a brand-new opportunity for a Mortgage Underwriter to join our evolving Mortgage Underwriting team! Our Underwriting team aim to achieve the highest possible...

  • Cheese Quality Control Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    We are seeking a talented Food Sector Supervisor to join our client's team in Cropwell Bishop.Your primary responsibility will be to oversee the daily operations of the dairy production process, ensuring that all aspects of food safety and quality are met.The typical working hours are Monday to Wednesday from 6:30 am to 3:00 pm, Thursday is a rest day,...

  • Mortgage and Protection Adviser

    1 month ago

    Nottingham, Nottingham, United Kingdom The New Homes Group Full time

    Trainee Mortgage Adviser RoleAt The New Homes Group, we are seeking a highly motivated and organized individual to join our team as a Trainee Mortgage Adviser. This is an excellent opportunity for those looking to start a career in financial services and become a fully qualified Mortgage Adviser.Key Responsibilities:Provide quality advice and sales to...

  • Fire Risk Assessor

    5 months ago

    Nottingham, United Kingdom Residential Management Group Full time

    **FIRE RISK ASSESSOR / FULL TIME / MONDAY to FRIDAY / PERMANENT** **NOTTINGHAM AND SURROUNDING AREAS** **Salary: £35,000 to £40,000 + £4,320 Car Allowance** Osterna, part of RMG and Places for People Group, is looking for an experienced Health & Safety Fire Risk Assessor to join a proactive and highly successful team of Health & Safety...

  • Quality Controller

    5 months ago

    Nottingham, United Kingdom JK Foods, Hyperama Plc Full time

    **Position: Quality Controller** **Company: JK Foods UK** **Hours: 40 hours per week (exc 30 minute break each day)** **Shift Pattern: Monday - Friday 8.30am - 5pm** **Salary: Up to £30,000 per annum DOE** **Location: Nottingham (Office based)** **Start date: ASAP** **The Opportunity**: We have a fantastic opportunity for a Quality Controller to join...

  • Ng - Quality Checker

    5 months ago

    Nottingham, United Kingdom Quality Service Recruitment Full time

    A fantastic opportunity for a quality checker. **Responsibilities**: - Inspect exercise bikes thoroughly to ensure they meet quality standards. - Check for defects, damages, and irregularities in components, assembly, and finish. - Verify proper functionality of pedals, resistance levels, electronic displays, and other features. - Document findings...

  • Senior Health Assessor

    6 days ago

    Nottingham, Nottingham, United Kingdom KM Education Recruitment Ltd Full time

    About This OpportunityWe are seeking a qualified and experienced Senior Health Assessor to join our team at KM Education Recruitment Ltd.Job OverviewThis is an excellent chance for an individual with a passion for education and training to work as an Assessor, supporting learners to achieve their goals in Health and Social Care.Deliver high-quality...

  • Qualified Sessional Tutors, Assessors and Internal

    6 months ago

    Nottingham, United Kingdom Base 51 Full time

    **Qualified Sessional Tutors, Assessors and Internal Verifiers** **(Teaching counselling qualifications)** **Hours: variable** **Salary: £15 -£27 per hour (self-employed welcome)** **Location: Nottingham city centre and online** Base 51 training academy offers professional qualifications in Counselling to professionals in the East Midlands, Nottingham...