Restaurant Supervisor

5 months ago

Manchester, United Kingdom Afrikana Full time

To assist the Restaurant Manager, Assistant Manager and Kitchen Manager in running all aspects of the business including FOH and BOH, to operate and maintain the restaurant to ensure that profit is maximised whilst ensuring that all company and brand standards, policies and procedures are adhered to.

**TYPICAL DUTIES AND RESPONSIBILITIES**
- **Leadership**_

To manage staff in an area of the restaurant or to act as shift manager for a full or part shift, to deliver Quality, Service and Cleanliness by managing the available resources in terms of staff, product and equipment.

To ensure that staff follows the laid down procedures as stated in the operations manual. Deliver on the job staff training.

Promote a positive attitude towards work and always lead by example. Direct the team to exceed the needs of our customers.

**Customer Service**

To provide 100% customer satisfaction through friendly, courteous and helpful behaviour, timely and accurate counter service, delivering a consistently high quality product and showing sensitivity to individual customer’s needs. This will involve the use of a cash register, various drinks dispensers and the ability to understand and act upon Afrikana’s methods of quality control.

To be familiar with the service method as described in the Operations manual and to comply with its requirements in all its aspects. Staff Members must be confident in approaching and dealing with diverse groups of people.

To smile
- **Food Preparation**_

An ability to understand and act upon Afrikana methods of production and quality control is essential. To be familiar with the preparation and cooking methods of all menu items as described in the Operations manual and to comply with its requirements in all its aspects.

Moving various stock items (some heavy) from main stock areas to kitchen storage will be required.
- **Cleanliness and Food Hygiene**_

To maintain levels of cleanliness and hygiene which exceed the standards required by law and fulfil the standards expected from our customers. This will involve the use of a variety of cleaning utensils and equipment and a range of chemical cleaning products. Where necessary, protective equipment will be provided. A full understanding of hygiene requirements and wholehearted commitment to these responsibilities is essential.
- **Personal standards**_

To maintain the highest level of personal hygiene and to comply with uniform standards as stated in the operations manual or staff handbook. To be, at all times, a credit to the brand.

**JOB RELATIONSHIPS**

Will work closely with:

- All managers to assist them with their responsibilities in the operation of the restaurant.
- Supervisors to develop the staff member’s skills and to assist in the operation of the restaurant.
- All staff members to work as a team to achieve the tasks allocated in an efficient and productive manner.

**ACCOUNTABILITY**
- To adhere to all operational procedures as laid down in the operations manual
- To account for all monies received from customers when operating a cash register.
- To act on all requirements stated in the Operations manual and as dictated by the franchise owner.
- To comply with any reasonable request issued by immediate or more senior management

**OUR EXPECTATIONS**

This is a hands-on role. You will be expected to demonstrate hard work within a fun environment where passion for excellence, hard work, honesty and determination are the norm.

You will represent the restaurant with inspiring leadership, passion, energy and knowledge, ensuring every customer has a great experience.

You will have a good grasp of the business and, along with the management team, understand and maintain the core KPIs including sales, labour costs, COGS, food preparation times, maintaining excellent ratings etc.

The company will also ask you to perform duties and tasks that are not listed within this job description which you will need to carry out as part of your role.

**WHAT WE OFFER YOU**

We want our staff to enjoy coming to work and provide a friendly supportive environment for you to work in. You will have a very close a personal relationship with the directors, who will support you in running the restaurant and also provide you with any training you need to perform your job well. For those keen to develop, you’ll have the opportunity to learn new skills and grow your career.

In addition, we also offer a performance-based bonus.

Next, we’ll review your details and if successful we’ll invite you for an interview to learn more about you and your experience.

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Tips

Application question(s):

- How do you

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