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2nd/3rd Line Supporttechnician
2 weeks ago
2nd/3rd Line Support Engineer - Wimbledon - Up to £45,000 + Excellent Benefits
Overview:
An excellent opportunity has arisen with a managed service provider for a 2nd/3rd Line Support Engineer. Our client is a highly regarded company based in Wimbledon who provide high-level support to recognised businesses, and are continuously expanding.
Role & Responsibilities:
- Handle escalated calls from first line Service Desk
- Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
- Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
- Administer backup and disaster recovery systems and processes
- Management of relationships with third parties and suppliers
- Keep operational documentation up to date
- Attend client sites for issue resolution and pro-active maintenance
Essential Skills & Experience:
- 3+ years’ experience on a helpdesk, technical support or similar role
- Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
- Good knowledge of Hyper-V and VMware ESX
- Strong knowledge of Microsoft Exchange Server, Microsoft Windows 7-10 and Office 365
- Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
- Experience in managing Cisco switches and routers
- Knowledge of Windows Script Host/VBScript/ PowerShell
Desirable:
- Previous experience working for a Managed Service Provider or Consultancy
Package:
- £30,000 - £45,000 dependent on skills and experience
- Bonus opportunity too
- + many other benefits
2nd Line/3rd Line Support Engineer - Wimbledon - Up to £45,000 + Excellent Benefits
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