Entry Level Administrator

4 weeks ago


Woking, United Kingdom Faith Recruitment Full time

**Entry Level Administrator**

**Byfleet**

**£19,500**

My client a vibrant and successful company based in Byfleet are seeking a confident and personable administrator to join their team in a client focused position. This will be a perfect position for someone that is seeking their first step into an officebased admin role.

**Responsibilities**

Acting as the first point of call for client service enquiries

Managing inbound client communications

Ensuring client satisfaction with the handling of service-related issues

Working in conjunction with the scheduling and dispatch team, Operations to coordinate delivery of ad hoc work requests

Managing relationships with sub-contractors

Liaising with the scheduling and dispatch team

Working in conjunctions with Finance to ensure ad hoc works is tracked effectively and billed in a timely manner

Managing data flow to/from client portals as required

Briefing Operations Managers and other internal stakeholders on key issues

Updating the CRM platform and Management Information Systems

Prepare weekly and monthly KPI and SLA performance reports

Ensure that service-related issues are addressed either directly or escalated

Providing holiday and absence cover for other administrators within the team

Such other responsibilities as from time to time may be required of the role as directed by the Administrative Team Leader

**Skills / Requirements**

Experience using CRM software

Excellent communication skills,

Experience managing suppliers

Experience working with I.T.

Ability to problem solve, take charge of a situations

Be able to work on your own initiative

Excellent analytical skills

Confident user of MS Word, Excel and PowerPoint

Good sense of humour and a desire to develop team culture


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