Switchboard Operator

An exciting opportunity to work in Switchboard at Worthing Hospital has become available.

We are seeking a motivated and dependable individual who possesses good communication skills and has the ability to keep calm and professional under pressure.

Previous applicants need not apply

You will require an excellent telephone manner and proven customer service skills.

You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures. Effectively making decisions in a calm and efficient manner.

Flexibility is required as the team operates 365 days a year, 24 hours a day, 7 days a week including bank holidays.

The position is contracted at 31 hours a week and you will be required to work a shift system, covering a combination of days, nights, weekends and bank holidays.

Previous switchboard experience is desirable however full training will be provided. A working knowledge of Microsoft Word and Excel would be an advantage, although training will be given.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

To answer all incoming and internal calls to the Trust in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

To carry out all processes and procedures which involve the Switchboard Services, including(where applicable), but not limited to operating Emergency Procedures, including Cardiac Arrest, Fire and Major Incident Plan.

The proper and effective response is made to alarms monitored within Switchboard Services, including medical alarms, boiler alarms and security alarms.

Manage, where applicable the maintenance and or replacement of all equipment and keys quickly and effectively, according to the procedure.

Report all telephone, bleep, pager and call logging system faults appropriately, testing lines and equipment and notifying the appropriate Team/Provider.

Report any and all defects to any system or infrastructure within Switchboard Services to the relevant department/stakeholder using the appropriate instructions/procedures.

Issue bleeps and pagers according to the current procedure and update the directory of holders. Testing and identifying maintenance requirements of equipment and issuing replacement batteries, as required.

Knowledge and administrative tasks of the multi-site service are maintained at all times.

Carry out implementation of any change in administrative requirements to improve the operational efficiency of the Switchboard Services professionally, without impacting the service, the staff or the general public.

To carry out any other duties that may be required of the post in order for the Switchboard Services to be carried out properly and effectively.