Workforce Manager

2 weeks ago


Sheffield, United Kingdom Adecco Full time

**Workforce Manager - Sheffield**

Permanent contract

**Working Hours**:Monday to Friday, 9AM - 5PM

**Postcode**:S1, Sheffield

**Job Purpose & Responsibilities**
- Work with the finance team to forecast long, mid and short term forecasts on customer demand across multiple channels
- Responsible for developing resource plans to ensure adequate resource coverage to drive excellent Csat and achieve pre agreed service levels
- Build recruitment plans off the back of the resource models to deliver service levels
- Manage a team of 2 Resource planning analysts

**Experience/Skills**
- Previous experience in managing workforce planning function
- Be able to interpret data to establish trends
- Previous experience with Calbrio Teleopti WFM systems preferable

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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