Customer Service Advisor

4 weeks ago

Peterborough, United Kingdom Addison Lee Full time

** Starting salary up to £20,260 including shift allowance**
** Superb development opportunities under our 'Great Place to Grow' scheme **

**Hybrid & Remote Working Available
- You must complete a 3 month probation in our Peterborough office**

Location: Hampton, Peterborough

Role: 'At Your Service' Customer Service Advisor

Shifts: Various shifts available (40 hrs)

6am-10am Variable Start Time (Morning shift) - 5 over 7 days

10am-1pm Variable Start Time (Mid Shift) - 5 over 7 days

2pm-5pm Variable Start Time (Afternoon Shift) - 5 over 7 days

**Hybrid & Remote Working Available**

Addison Lee are committed in our quest of making the ‘At Your Service’ centre a fun and thriving place to be, but we also understand the importance of a healthy work-life balance.

Once you’ve passed probation with us (after 3 months) in the **Peterborough office**, and we’re happy your hitting your required performance metrics, we’re able to facilitate home working across various models.

All we ask, is that the performance and productivity standards remain above target, during working time outside of the office. You will be expected to attend the office 1-2 days per month to stay engaged with your colleagues.

**The Company**

Getting London around safely and in style since 1975. For business or leisure, we want all our passengers to enjoy an exceptional experience when they travel with Addison Lee. As the capital’s leading passenger car service, we see ourselves as an integral part of the London transport network.

We are not just experts in moving people - we have the largest same day courier fleet in London. From parcel collection and delivery, urgent same-day couriers to next day couriers, our dedicated courier fleet of bicycles, cars, motorbikes, and vans are at your service for anything you need to courier, from small parcel collections to bulky deliveries.

Addison Lee is once again under the leadership of the founding family. With this there has been a return to the core principles where both the passenger and driver experience are considered fundamental to business success, as well as repositioning Addison Lee as a London centric transportation business.

Our people matter. Our dedicated team has years of expertise. We take the time to understand our clients’ priorities and challenges, and work with them to deliver tailored solutions to meet their needs. We understand the importance of consistency and reliability in our service - and we never compromise on this.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.

**At Addison Lee, we are incredibly proud of our 'Great Place To Grow' Coaching & Development program. If you want to improve your skills and progress in your career - this could be the perfect role for you**

**Duties and Responsibilities include**:

- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Delivering an outstanding customer experience, to help us continue delivering our award-winning service
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner
- Working positively across all teams and departments to help solve customer queries

**Requirements**:
**Skills & Experience that would help**:

- Experience of working in a contact centre environment would be beneficial but not essential
- Previous customer service experience in other sectors would be desirable
- Able to work well under pressure, showing resilience and good time management skills
- Confidence in your ability to use IT programmes (e.g. Microsoft Packages)
- Ability to prioritise workload, whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems

**Shift Information**:

- 40 hours per week
- 5 over 7 days - If you're scheduled to work a weekend day, you get a day off in the week
- Excellent on-site facilities, a positive, fast-paced environment and exceptional training program

**Benefits**

**In return for your efforts, you will receive**:
Working as an Operator with Addison Lee will give you a salary of £19,760 base (due to increase in April), with up to £2,000 extra in shift allowances (40 hours per week). Company benefits including a cycle to work scheme, our voluntary rewards gateway, wellness program and Pension & Healthcare options, 33 days Annu

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