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Customer Representative

4 months ago

London, United Kingdom Citi and Sales Partners Group Full time

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.

**Duties**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide information about our products and services.
- Perform data entry tasks accurately and efficiently to update customer records and maintain an organized database.
- Analyze customer feedback and identify areas for improvement in order to enhance the overall customer experience.
- Assist customers in English, to ensure effective communication and understanding.
- Maintain a high level of professionalism and phone etiquette when interacting with customers.
- Collaborate with other team members to troubleshoot customer problems and find appropriate solutions.

**Qualifications**:

- Strong communication skills, both verbal and written, with the ability to effectively interact with customers from diverse backgrounds.
- Proficient in data entry tasks with excellent attention to detail.
- Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
- Excellent phone etiquette and customer service skills.
- Strong problem-solving abilities to address customer concerns effectively.
- Ability to work well in a team-oriented environment.

**Job Types**: Full-time, Permanent

**Salary**: From £23,684.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/04/2024