Quality Manager

4 weeks ago


Hailsham, United Kingdom Hollis Personnel Ltd Full time

**Reporting to the Operations Director, the main purpose of this role will be**:

- Responsible for leading and co-ordinating internal and external Continuous Improvement activities including Non-Conformances and Customer Complaints/Returns.
- Ensuring a consistent/detailed approach using Root Cause Analysis and ProblemSolving Tools such as 8D or 5Whys.
- Improving quality in line with customer expectations and industry standards. Carrying out inspection duties as and when necessary.

**The main requirements and employee accountabilities are**:

- Understanding customer requirements and industry best practice to help develop a strategy for improving the quality of all products.
- Lead co-ordinate root cause analysis of quality issues relating to manufactured product, purchased parts and customer complaints to install permanent solutions and prevent re-occurrence.
- To own the RMA process, ensuring that customer feedback and fulfilment is driven to the highest standards of service.
- To manage the administration of the internal quality process (NCR, ECN, CAR) to ensure speed of containment, corrective action, identification of root cause and resolution of issues.
- Working as a hands-on member of the Quality team to deliver the required outcomes.
- Assist with supplier selection through robust qualification processes, inclusive of aligning process capabilities and ensuring robust Quality Assurance practices are in place.

**The essential skills / experience required for this role are**:

- Experience in the use of Continuous Improvement tools and techniques
- Structured, organised approach to work providing a consisted/detail approach to problem solving
- Five years’ experience working in a similar manufacturing environment and possess a good understanding of using Quality and Process management tools and methodology, including 5S/6S, flowcharts, VSM, Kaizen, Pareto, QCPC, 8D, Cause & Effect, Ishikawa, 5whys etc.

**The skills / experience we would like the employee in this role to have are**:

- Using CMM or Faro Arm devices and a range of metrology equipment typically used in machine shop environments.
- Previous experience of working in vacuum science would be advantageous.

**Desirable Qualifications**:

- Degree qualified Mechanical Engineer
- Qualified to ONC/HNC level in Mechanical Engineering / Manufacturing or relevant Quality professional qualification.

**Personal qualities / attributes**
- Positive attitude to modern Quality practices and manufacturing processes.
- Previous experience of co-ordinating/leading small multi-functional teams to drive results and close out issues.
- Must have good communication skills (both up and down stream and external contacts) and able to train others, facilitate quality events and meetings including cross functional teams.
- Keen to drive improvements and capable of thinking outside of the box and challenging current thinking to develop new ideas/solutions.


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