Service Delivery Coordinator
6 months ago
**Sales Team Collaboration**: Work closely with the Sales Team to align service delivery with client needs and expectations.
- **Service Ticket Management**: Oversee all service tickets raised by customers, ensuring timely and effective resolution.
- **Communication & Updates**: Send welcome backs to customers upon order confirmation and provide regular updates on Work in Progress (WIP) and order statuses.
- **VOIP Order Management**: Handle the creation, building, and finalisation of VOIP orders, including moves, adds, and changes.
- **Liaison Role**: Maintain effective communication with carriers, suppliers, and third-party installers, coordinating site surveys, ECCs, and other necessary arrangements.
- **Installation Support**: Facilitate Go Live Calls, provide technical support to customers during installation or pre-installation phases, and arrange pre-ethernet support when required.
- **Operational Efficiency**: Strive to improve go-live dates on orders and manage WIP for various departments, ensuring timely completion and updates.
- **Administrative Collaboration**: Work closely with the admin team, providing necessary details for completed orders, handling billing queries, and reporting outages for credit purposes.
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Warrington: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Warrington
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