Service Support Coordinator

4 weeks ago

Crawley, United Kingdom Huntress Full time

Do you want to work for a very stable, reputable company who have a strong ethic for looking after their staff? Do you have excellent organisation skills and experience in scheduling/ coordination?

If youthrive working in a fast-paced environment and within a friendly team, then this could be the ideal new position for you

Our client is looking for a highly organised **Service Support Coordinator**to join their busy Service team due to expansion. Your main responsibilities will be:

- Scheduling engineers in for planned maintenance visits with customers all over the country
- Managing engineer's diaries ensuring effective use of engineer resource, considering skill set and location
- Regular liaison with internal and external customers
- Raising and dispatching quotations to customers
- Updating internal systems including logging customer contact history accurately
- To liaise with third part companies regarding supply/hire of third-party items
- To create service folders for new installations
- Ensuring a strong focus on customer satisfaction and that SLAs are always met

**Experience and skills required**:

- Strong Administrative experience
- Previous planning/ coordination of engineers/ contractors highly preferable
- Ability to multitask and work in a fast paced and ever-changing environment
- Common sense and using initiative
- Strong attention to detail and highly organised
- IT literate along with ability to learn in house systems
- Excellent communication skills

**What's in it for me?**

This is a fantastic opportunity to utilise your administration, planning and organisational skills whilst building a career with a very stable, reputable company who are constantly growing This company offer great training and development opportunities,as well as annual salary reviews, competitive benefits and annual bonuses. This is an interesting and in-depth role where you will undergo very thorough training and ongoing support with the Manager. The company place strong emphasis on the training and long-termdevelopment of their staff and have excellent long term retention rates for their staff.

**Hours of work**:
This role is 100% office based at their bright, modern offices in Crawley. This is an ongoing rolling contract with no end date and will go permanent in the future. To start with the role will be Monday to Friday 9am-5.15pm but once trained, you will moveonto a shift pattern between 8am to 8pm and will be required to work approx. 5 weekends and weekday evenings on call a year (extra £3,000 bonus paid for this).

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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