Customer Services Advisor

3 weeks ago

Portsmouth, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 304554**Salary**:

- £22,845 - £22,845**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - Other - Across all Customer Services Business Areas**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 70Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- PortsmouthAbout the job

**Job summary**:
At HMRC we have a vital purpose. We help people pay their tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

**Job description**:
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

Your duties will depend on the line of business you join; however, all business areas expect your duties to include:

- speaking to customers on the phone, helping them with their questions or issues
- taking payments by phone, letter and our online services
- creating customer records and keeping them up to date

We work a variety of shifts between 7.45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8pm shifts.

As a flexible employer, we will consider part-time requests (Part time is a minimum of 25 hours per week covering variety of shifts. Pay and annual leave will be pro-rata if we can agree your request), however we do require you to complete your training on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm

You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.

Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions - Customer Service Advisor at HMRC

Our Professions - Customer Services Group at HMRC

Our Customer Service Advisor role - all you need to know

This will take place on Friday 11 August from 1.30pm to 2.30pm, so visit Customer Service Advisor Recruitment Campaign Q&A to book your place.

**Person specification**:
**What are we looking for?**

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and writing up notes as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

- with great communication skills, both verbal and written in English language (and Welsh where required)
- dedicated to providing a brilliant customer service
- with a can-do attitude and a real passion for supporting people
- with the personal resilience to work in a demanding and rewarding environment
- able to provide information both quickly and clearly
- comfortable handling different types of conversations
- with an ability to do basic maths calculations

**Benefits**:

- As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
- Excellent training and career progression
- Competitive pensions
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.To help you prepare, below is a rundown of what to expect during the selection process:

- Eligibility form
- Application form
- Video interview

If you are invited to an interview it will be a video interview, based on Civil Service **Strengths**. We will send you full instructions on how to access it, what ID you’ll need to show us and what it involves. Please read through these carefully, it will help you to be fully prepared

  • Customer Service Advisor

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

    "This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services" A Driver Support Advisor (DSA)...

  • Customer Service Advisor

    2 months ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Advisor Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour entre This is a temporary position to start asap, and we have positions for as little as 3 months, 6 months through to 12 months. Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday,...

  • Customer Service Advisor

    4 days ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor to join a busy office in Portsmouth. You will have a background as a customer service advisor or within a car...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Hendy Group Full time

    **Customer Service Advisor**: - Portsmouth 20/08/2024 - Customer Service Advisor The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** Market leading base salaries up to £31k dependent on experience, plus bonus and company car...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Tru Talent Full time

    Customer Service Advisor Basic Salary: Up to £24,000Working Hours: 8:00 am - 17:00 pm Monday - Friday (NO SATURDAYS) Location: PortsmouthNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle...

  • Customer Service Advisor

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service AdvisorStart Date: ImmediateLocation: PortsmouthSalary: £12.00 per hour entreThis is a temporary position to start asap, and we have positions for as little as 3 months, 6 months through to 12 months.Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30...

  • Customer Service Advisor

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Page Personnel Sales Full time

    About Our Client Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth. Job Description The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are: Interacting with multiple customers...

  • Customer Services Advisor

    3 weeks ago

    Portsmouth, United Kingdom Huntress Full time

    A Multinational Energy Company based in Portsmouth office is seeking a Customer Service Advisor to join their team on a contract basis for 3 months. (Extension highly likely) Job Role & Key experience we are looking for: - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for...

  • Customer Service Advisor

    2 months ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour This is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    **Customer Service Executive** **Start Date**: Immediate **Location**: Portsmouth **Salary**: £12.00 per hour This is a temporary position to start asap, and we have positions between 3 and 6 months **Hours of work**: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Portsmouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    1 month ago

    Portsmouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Portsmouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Huntress Full time

    Customer Service Advisor (No Sales) - Portsmouth£ £13.10 per hour + Holiday pay3 days in the office, 2 days WFH once training has been completed.Our client is looking to recruit a Customer Service Advisor to support their busy award winning contact centre. Renowned for excellence in delivering value and a high-quality service, they pride themselves on...

  • Customer Service Advisor

    4 days ago

    Portsmouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Portsmouth** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Corrigenda Ltd Full time

    **Customer Service Advisor** **FULL TIME - 40 HOURS** **Monday to Friday - Alternating Work Pattern - 08:00 - 16:30 / 08:30 - 17:00** **Salary: Up to £27,500 (Subject to knowledge and experience)** **Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme** **Job summary** Corrigenda are looking to recruit an...

  • Customer Service Advisor

    2 months ago

    Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Portsmouth. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Store in Portsmouth. You do not need automotive experience to be successful in this role - we will train that, but some...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Car & Van store Dealership in Portsmouth. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Location: Vauxhall Portsmouth (Weekend's Only)** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Search Consultancy Full time

    Customer Service Advisors Portsmouth - £ 23,000 paHybrid 3 days - Office 2 Days homeworkingHours: 37 hours per week, working a pattern which covers 8am to 8pm Monday to Friday, and Saturday 8am to 4pm (day off during the week when you work a Saturday).Late Shifts & Saturdays worked from homeThe RoleThis is an opportunity for the position of Customer Service...