Assistant Systems Administrator

1 month ago


Cardiff, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 21-06-24 with a possible extension.

**Job Purpose**:
To provide technical support to maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).

To identify client record system solutions to operational, performance and information requirements.

To support and advise on the production of client record system training materials.

**Responsibilities**

To assist in the implementation and maintenance of the Children’s Services client record system, including:
Systems administration and maintenance

Systems support and helpdesk

Systems and data auditing

System testing and development

Testing of new and upgraded functionality

To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.

To support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

This will include resolving database enquiries and problems in a patient and caring manner.

To provide advice, support and encourage confidence and enthusiasm in staff to develop their own knowledge and skills in their use of the client record system ensuring they keep within the required processes and guidelines on a daily basis.

To display data in a meaningful format that can be readily understood by staff undertaking data cleansing exercises.

This will include clear explanations of what data needs to be updated and how the information should be updated.

To assist with the management and administration of the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.

To liaise with ICT and ensure that support issues are escalated to the provider as necessary.

To undertake operational and administrative duties as necessary to ensure the efficient running of the client record system.

To support working / user groups as required.

RQ1216237-03-24

**Salary**: £15.44 per hour

Work Location: In person

Reference ID: RQ1216237-03-24



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