![Wakefield and District Housing Limited](https://media.trabajo.org/img/noimg.jpg)
Support Team Supervisor X 2
7 days ago
Location_ Wakefield District - Hybrid working with 4 days in the office
- Salary_ £28,554 - £31,104
- Hours_ Up to 37
- Closing Date_ 20 March 2024
- Notes_ Pay award pending for April 2024
We are looking for two dynamic individuals, who wants to develop leadership skills and style whilst giving an insight in the world of Technical Services.
**What you’ll be doing**:
**Repair and Maintenance Team**: within this role you will be responsible for the day to day supervision and performance management of the administration support team within repairs and maintenance. This will include maintaining compliance and ensuring responsive repairs are allocated efficiently and within timescales to ensure customer satisfaction. You will also be responsible for managing the administrative tasks associated with pest control, void properties, asbestos management surveying, target hardening and our repair with care service.
**Mechanical and Electrical Team**: within this role you will be supervising the support team within the mechanical and electrical department to ensure compliance with planned works and responsive repairs. Your responsibilities will include monitoring performance and costings according to agreed targets and timelines. You will lead and manage a team, handling administrative tasks related to scheduling appointments promptly. Additionally, you'll ensure timely dispatch and management of all regulatory and legislative repairs and services for gas and electrical appliances, following strict legal procedures.
Within both roles there will be the expectation to provide support to the wider Operational Services Managers and the Support Team Manager as and when required within Technical Services.
**What we’re looking for**:
To join our Technical Services Department, we’re looking for someone with:
- effective leadership skills, using communication, negotiation, and motivation;
- high levels of enthusiasm and the ability to work in pressurised situations;
- experience in a supervisor position;
- a qualification at Level 3 of the Regulated Qualifications Framework;
- knowledge and practical experience of using IT systems including significant experience of using the Microsoft Office suite; and
- experience of delivering customer focused services with a tenant focus.
For more details on what we’re looking for in these roles, head to the related documents section and download the Job Description.
For more information or an informal chat about these roles, please contact Olivia Tarpey, Support Team Manager for Mechanical and Electrical on 07787140151 or Claire Wilby, Support Team Manager for Repair and Maintenance on 07825755099.
**Please note**: interviews are scheduled for the week commencing 8 April 2024.
**WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes**:
- 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- 1 day to take part in our Volunteering Scheme; and
- "cycle to work" scheme and discounted shopping platform
**Please note: we do not accept CVs.
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