Admin Officer

4 weeks ago

Wakefield, United Kingdom Wakefield and District Housing Limited Full time

Location_ Wakefield District - Hybrid working
- Salary_ £22,611 - £25,154
- Hours_ Up to 37
- Closing Date_ 13 September 2023

We are looking for the right people to help us to deliver the support that is needed across the district. We are looking for people who want to improve lives and help people to live confidently in our communities.

As a Debt Support Officer you will provide administrative support within our busy Debt Service, dealing with customer queries, contacting tenants and coordinating the administrative functions associated with Universal Credit, court action and the operational recovery of debt.

Being part of the Central Debt Team is more than just collecting debt. It’s about seeing the bigger picture and working flexibly to meet the needs of our tenants.

We pride ourselves in being high performing and offer all our employees an in depth training package with mentor support, as well as opportunities to achieve and progress including our bespoke Debt Team Academy to harness the potential of our team.

**What we’re looking for**:

- a qualification at level 2 of the Regulated Qualifications Credit Framework in Maths and English;
- able to work effectively in a highly pressurised environment and organise work to meet deadlines and targets;
- committed to promoting choice and high standards of customer service;
- administration experience;
- IT literate, skilled at using PC data based systems;
- clear written and verbal skills;
- demonstrate an understanding of equal opportunities in service delivery;
- assertiveness skills;
- the ability to examine/interpret and record information effectively;
- experience of delivering customer focused services;
- good listening skills and a pleasant telephone manner; and
- to work evening and weekends based on business requirement.

For more details on what we’re looking for in this role, head to the related documents section and download the Job Description.

For more information or an informal chat about the role or working for WDH please contact Jordan Farmer, Business Planning Officer - Debt on 07580250388.

**WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes**:

- 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- 1 day to take part in our Volunteering Scheme; and
- "cycle to work" scheme and discounted shopping platform

**Please note: we do not accept CVs.

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