Groups Reservation Executive The Londoner
3 weeks ago
**_Become a Londoner_**
- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, _textures_ and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our _guests_ exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel._
**We are currently recruiting for Groups Reservation Executive to join our **Groups Meetings and Events Sales **team at The Londoner.**
**Overview**:
- An Amazing opportunity has arisen to join The Londoner as Groups Reservation Executive.
- Groups Reservation Executive keeps and promotes hotel amenities, food and beverage outlets and services, and arranges in-house services as required.
- Assumes responsibility to gather information about each guest in order to update client database and makes proactive use of guest details to provide a truly personal service.
- Maintains and displays in-depth local knowledge, in order to WOW the guest and promote sales.
- Responds to customer enquiries and delivers to an exceedingly high standard.
- Ensures all payments are taken and actioned as necessary for pre-payments, online extranet payments and guest payments are seamless.
**About You**:
- Minimum 3 months experience with groups and events, with specific specialist skills in operation support.
- Proven track record in delivering exceptional customer service.
- Advanced ability to use multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, ReviewPRO etc).
- Maintains excellent telephone communication etiquette.
- Impeccable command of the English language. Both written and spoken.
**Our Benefits Package**:
- Career development opportunities and a wide range of training programs.
- 28 days Holiday per annum including Bank Holidays.
- Complimentary hot meals, salad bar and beverages provided daily.
- Uniforms provided per role requirement.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, friends, and family.
- Discounts on food and beverage in all Edwardian restaurants, bars & spas.
INDFOH
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