2nd Line Support Engineer M&a

2 months ago

Luton, United Kingdom FirstPort Full time

External Job Advert
**Job Title: 2nd Line Support Engineer (M&A)**
**Location: Luton/New Milton**

**Hours: Monday to Friday (35 hours per week)**
**Contract Type: 6 months fixed term contract**
**Job Purpose**
As 2nd Line Support Engineer (M&A) you will be working to help the IT integration team to migrate the newly acquired business user to Emeria's system by either travelling to new sites or doing it remotely. You will be also required to provide a hypercare periodfor the acquired business before handing them over to the BAU team
**Role Dimensions**:
This is an exceptional opportunity for an Individual with strong experience working within a big and complex environment with a solid understanding of Windows and Office 365. The Individual will be responsible for assisting the M&A team to manage day-to-daysupport issues for the acquired business with the experience and responsibility to resolve more complex Incidents and Problems.
Key Responsibilities and Accountabilities:
The key responsibilities of the role include:

- Provide 1st and 2nd Line IT Support (Helpdesk and Deskside)
- User administration within the following environments
- Active Directory
- Exchange
- Microsoft 365
- Provide solution(s)/work around(s) to Incidents and Problems
- Work to SLA thresholds for incident(s), request(s) and problem(s)
- Work as the first Point of contact for the newly acquired business.
- Help in IT integrations for the acquired business
- Issue equipment for new users
- Keep an updated record of all M&A IT assets
- Prioritising and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously.
- Establishing and maintaining excellent working relationships with the Business and 3rd parties
- Desktop Laptop Builds
- Desk deployment
- Travelling to** sites /offices all over the UK.**:
Skills, Knowledge and Experience:

- Proven experience working within IT service delivery
- Excellent troubleshooting and problem-solving skills
- Excellent ability to transfer knowledge within a team
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
- Working with and administering/supporting Microsoft **(Microsoft 365, Azure AD, Office 365, Exchange 365, Autopilot, Intune).**:

- Using **Active Directory** to create and edit user accounts and groups, including resetting passwords, activating and disabling accounts.
- Creating and deploying **group policies**.
- Using **PowerShell**:

- Creating and updating technical **documentation**.
- **Configuring windows**10 and Outlook 365
- Deploying **policies** and **images**using **SCCM**.
- Flexibility to travel between sites with short notice.
- A full UK Driving license is required

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