Complaints Officer

1 month ago

Matlock, United Kingdom Derbyshire County Council Full time

Are you passionate about service improvement and improving outcomes for local people?

The children’s services feedback team has a fantastic opportunity for two highly organised, and service user focused individuals to join our team.

As a complaints officer, you will report to the children’s services complaints manager and be a key contact for those receiving a service who wish to raise a comment, compliment or complaint, and will be responsible for handling and facilitating the complaints process. You will be triaging complaints, identifying appropriate remedies, and ensuring consistent and accurate responses to all complaints in line with statutory and corporate processes.

You will need excellent communications skills, including being able to confidently and sensitively speak with those wishing to make a complaint. You will be able to plan your own work and work effectively as part of a busy team and develop an outstanding knowledge of children’s services corporate and statutory complaints processes.

Derbyshire County Council have an inclusive culture and we are actively recruiting employees from diverse backgrounds and those with protected characteristics.

Provisional Interview Date: 24 May 2023

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