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Operations Manager

4 months ago

Witham, United Kingdom Market36 Recruitment Ltd Full time

Market 36 Recruitment are currently recruiting for an Operations Manager for our client based in Witham on a permanent basis.

**Roles & Responsibilities**
- Overall management of the warehousing and transport operations including forwarding, administration and technical departments
- Direct line management to heads of teams and indirect line management of 50 staff
- Developing and maintaining relationships with customers and suppliers
- Responsible for the effective and successful management of the departments’ productivity, quality control, customer service, health and safety measures and finances
- Serving as a company representative on regulatory issues, ensuring continuous improvement of the operational procedures, systems and processes. Whilst delivering accurate and insightful management reports and KPI’s
- Create and adhere to the departmental budget
- Day to day operations for a busy multi-client warehousing operation with all associated tasks
- Prepare and complete action plans; implement production, productivity, quality, and customer-service standards, resolve problems, complete audits
- Contribute operations information and recommendations to strategic plans and reviews
- Establish contracts and pricing and ensuring facilities maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
- Manage relationships with key operations vendors and track vendor pricing, rebates, and service levels
- Work closely with the stock management team to perform analysis of inventory and ensure we are utilising our facilities effectively
- Learn and understand the company’s bespoke WMS in order to effectively report and analyse data
- Critically evaluate raw data in order to identify trends and forecasts
- Prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
- Management reporting including creating and updating KPI’s
- Meet or exceed operations labour budget expectations
- Review and approve invoices via WAP and ensure they are submitted for payment in a timely manner
- Maintain Health and Safety at work, following, and enforcing standards and procedures, complying with legal regulations
- Become an ambassador for Health and Safety by overseeing any related investigations including the encouragement of near miss reporting.
- Work with the HSEQ Manager on implementing any new and improved Health and Safety policies and processes
- Work with the Warehouse Manager and HR to manage staff levels, compensation and levels of contract labour.
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Work closely with GM, HR team and management team to set and/or implement policies, procedures, HR initiatives and systems
- Management of staff from beginning to end of the employee lifecycle with support and guidance from the HR department
- Ensure the emphasis of performance management by creating measurable and fair KPI’s, managed through HR’s people management system
- Involvement and support in disciplinary and grievance cases for the Operations department.

**Experience, education & qualifications**
- Proven leadership in a supply chain environment
- Conflict Management and resolution
- Change Management
- Decision-Making
- Ability to liaise from shop-floor to Board level.
- Dependable
- Reporting Skills/KPI management
- Deadline driven
- Budget Development
- Planning and Organising
- Influencing
- Delegation
- Teamwork
- Proven people management
- Negotiation
- Adaptability and flexibility
- Critical Thinking and Problem-Solving Skills
- Self-starter, proactive and future focussed, with like-minded initiatives
- Minimum of 10 years experience in a Senior Management role within Supply Chain/Warehousing industry
- 3PL experience beneficial though not essential

In return our client offers a salary of £50 - £60k DOE, 25 days holiday + bank holidays, private healthcare, life insurance, mobile phone allowance & enrolment into bonus scheme.