Customer Service Warranty Assistant

5 months ago


BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
**Our Customer Installation Centre is based at our state of the art head quarters in Barton-Upon-Humber which offers a wide variety of views and perks.**

You can enjoy your subsidised lunch in our Peckish restaurant, looking over the Humber and our amazing on-site lake or you can enjoy a lake side stroll watching all the wildlife.

We have a free on-site gym, which is open 24/7 and free on-site parking, not forgetting our subsidised Wren Flyer service

Your main day to day duties will include:

- Managing customer warranty claims, delivering outstanding levels of customer service to each individual customer and installer
- Handling internal and external customer and installer queries through various channels of communication
- Achieving departments targets and expectations in line with agreed SLA’s
- Providing all Wren customers with an exceptional customer service experience and build relationships
- Offering problem solving solutions and follow up with customers and departments with a ‘can do attitude’
- Accurately recording data at all stages of the customers process to ensure records are up-to-date

**About You**:

- You are able to see the bigger picture and embrace change.
- You will have excellent relationship-building skills and share our passion for providing world-class customer service in line with The Wren Way.
- You are enthusiastic about learning new skills and self-development.
- You always seek ways and offer suggestions to improve processes.
- You can problem solve and negotiate to get the best outcome for all.

Ideally, you will have:

- GCSE level C or above in English and Maths
- Strong communication skills - both written and verbal
- Good IT skills
- Customer Service experience
- Ability to work independently and within a team environment

**About The Company**:
Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

Our goal, to be number one in all aspects of our business and in the markets we operate, relentlessly pursuing excellence and growth.



  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits...


  • Barton-upon-Humber, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Barton-upon-Humber, DN18 5LQ **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Kingston upon Hull, United Kingdom Willerby Full time

    **Warranty & Customer Care Coordinator, Hull** Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product. In our...

  • Warranty Administrator

    5 months ago


    Stratford-upon-Avon, United Kingdom Listers Full time

    We are currently looking to recruit a Warranty Administrator for our Audi Dealership in Stratford-upon-Avon. The hours of work are 08:00 - 17:00, Monday to Friday. The basic salary for this position is up to £28,000 depending on experience with a monthly bonus earning you up to £30,000 per annum. Description **The role responsibilities will...

  • Warranty Administrator

    5 months ago


    Kingston upon Hull, United Kingdom George Jax Limited Full time

    **Warranty Administrator** Hull - £25kpa + Overtime **About Our Client** My client is a LCV / LGV / HGV depot in Hull, with depots and VMU's across the UK. **The Warranty Administrator role**: - Constructing warranty claims in compliance with the manufacturers' warranty manuals from job cards submitted by the dealerships. - Submitting queries or...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour Key ResponsibilitiesManage and process installer invoices, ensuring compliance and addressing any queries or concerns.Provide administrative support to the customer service team as needed, contributing to the smooth operation of daily tasks.Review and process early payment requests from installers, applying company policies and...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour Key ResponsibilitiesManage and process installer invoices, ensuring compliance and addressing any queries or concerns.Provide administrative support to the customer service team as needed, contributing to the smooth operation of daily tasks.Review and process early payment requests from installers, applying company policies and...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour Key ResponsibilitiesManage and process installer invoices, ensuring compliance and addressing any queries or concerns.Provide administrative support to the customer service team as needed, including ad-hoc duties and tasks.Review and process early payment requests from installers, ensuring timely and accurate processing.Respond to internal...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour Key ResponsibilitiesManage and process installer invoices, ensuring compliance and addressing any queries or concerns.Provide administrative support to the customer service team as needed, including ad-hoc duties and tasks.Review and process early payment requests from installers, ensuring timely and accurate processing.Respond to internal...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleAbout the role:We're seeking a talented Customer Care Advisor to join our team at Wren Kitchens. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through various channels of communication.Our ideal candidate is a bright, friendly, and attentive individual with excellent...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleAbout the role:We're seeking a talented Customer Care Advisor to join our team at Wren Kitchens. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through various channels of communication.Our ideal candidate is a bright, friendly, and attentive individual with excellent...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About the RoleWe are seeking a talented Customer Care Advisor to join our team at Wren Kitchens. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive resolution of customer queries and issues.Main Responsibilities:Proactively resolve customer queries and issues through various...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour main day-to-day duties will include:Managing and handling installers' invoices following compliance checks, along with any queries.Managing ad-hoc duties to support customer service where required.Reviewing installers' early payment requests and processing where applicable.Handling internal and external reporting queries through various...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour main day-to-day duties will include:Managing and handling installers' invoices following compliance checks, along with any queries.Managing ad-hoc duties to support customer service where required.Reviewing installers' early payment requests and processing where applicable.Handling internal and external reporting queries through various...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour main day-to-day duties will include:Managing and handling installers' invoices following compliance checks, along with any queries.Managing ad-hoc duties to support customer service where required.Reviewing installers' early payment requests and processing where applicable.Handling internal and external reporting queries through various...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleYour main day-to-day duties will include:Managing and handling installers' invoices following compliance checks, along with any queries.Managing ad-hoc duties to support customer service where required.Reviewing installers' early payment requests and processing where applicable.Handling internal and external reporting queries through various...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleAbout the role:At Wren Kitchens, we're committed to delivering exceptional customer experiences. As a Customer Care Advisor, you'll play a vital role in creating positive interactions with our customers. Whether it's resolving queries, providing support, or simply being a friendly voice on the phone, you'll be the face of our brand.Main...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleAbout the role:We're looking for a skilled Customer Care Advisor to join our team at Wren Kitchens. As a Customer Care Advisor, you'll be responsible for creating award-winning, positive experiences for our customers.Bright, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. They're the ones with...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleAbout the role:We're looking for a talented Customer Care Advisor to join our team at Wren Kitchens. As a Customer Care Advisor, you'll be responsible for creating award-winning, positive experiences for our customers.Bright, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. They're the ones with...


  • Kingston upon Hull, United Kingdom Paneltex Limited Full time

    **Company Overview** Formed in Kingston upon Hull in 1991 as a manufacturer of insulated panels for cold storage, Paneltex is one of the world’s leading temperature-controlled vehicle body builders and converters. Thirty years later, Paneltex produces hundreds of refrigerated vehicle bodies, vehicle body kits, and portable cold stores a week out of seven...