Spa Supervisor

**Spa Supervisor**

**POSITION PURPOSE**
Responsible for supervising all areas of the Spa operation and assuming Spa Manager On Duty responsibilities. Working in a supportive role to the Spa Management team in driving key performance indicators (KPIs) relating to guest satisfaction, operating requirements, marketing and promotions, VIP guest visits, associate relations and department training. The Spa Supervisor will play a key role in exceeding guest expectations through a programme of continuously improving all standards within the Spa.
- Previous experience as a Spa Therapist, a Pool & Fitness attendant or Spa Reception experience along with previous supervisory experience is essential for this role.

**ESSENTIAL FUNCTIONS**
- **
Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver on expected standards of service in all areas.**:

- ** Responsible for Opening/Closing Procedures when on duty.**:

- ** Pro-actively deal with/follow up on all guest enquiries, feedback, complaints & issues in a timely manner.**:

- ** Undertake Reception, Pool & Gym or Therapy shifts when required and where possible.**:

- ** Be an expert on all Brand and Standard Operating Procedures and deliver all Spa services in line with the Brand and SOP standards.**
- ** Ensure that all agreed operational equipment and plant is maintained within the required standards and that any defects or issues are reported as a priority or escalated to the Technical Services team to seek guidance on resolving any issues or to agree on remedial actions.**
- ** Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly.**:

- ** Create and maintain relations with Spa guests by having an active presence in key guest areas.**

**CANDIDATE SPECIFICATION**
- ** Must be eligible to live and work within the UK.**:

- ** Previous experience as a Spa Therapist, a Pool & Fitness attendant or Spa Reception experience along with previous supervisory experience is essential.**
- ** Must be able to demonstrate a professional manner at all times, particularly with regard to interactions with guests and fellow associates.**:

- ** Must have strong personal management skills.**:

- ** First Aid Qualification (desirable)**
- ** Proficient in operating IT and online systems, with experience of Book 4 Time and Opera desirable.**

**Benefits include**
- ** Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family. Discounts available at the Food & Beverage outlets and the Golf Professional Shop.**:

- ** Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.**:

- ** Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.**:

- ** Employee Assistance Programme - offering a range of Employee Assistance Help Lines.**:

- ** Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.**

INDHOTEL