Sales Administrator
5 months ago
Job Introduction
STH UK, part of Sodexo Live is a premium sports event hospitality and travel experience provider, offering official hospitality packages to events such as the Olympic Games, Rugby World Cup, Cricket World Cup & and T20 World Cup, as well as official travel packages for spectators. The company is dedicated to providing the best experiences for its clients, partnering with carefully selected partners to ensure a seamless experience. You would play a big part in delivering the best customer service to our clients and supporting our team with smooth post-sales processes.
**Role Description**
Salary - £25,000-£28,000 depending on experience.
This is a full-time Sales Administration role located in Richmond and offers some flexibility to work remotely each week. The Sales Administration will support the sales team by assisting with sales order processing, post-sales customer service, and sales management. The Sales Administration role will take responsibility for ensuring customer satisfaction through efficient and professional service.
**Responsibilities**
- Providing administrative and research support to the Head of Sales and Sales Manager
- Multiple mailbox management
- Ensuring that sales information stored on the Order logs is kept up to date and is filed in a logical manner
- Managing the production and timely distribution of sales meeting notes
- Managing vendor/agent set up and procurement forms and questionnaires as necessary
- Producing reports as necessary using data from CRM and Sales Systems
- Updating call & meeting tracker reports on a weekly basis
- General sales administration (creating purchase orders, visitor bookings, internal calls)
- Assisting in the general management of events (both match day and non match day)
- Ensuring accuracy of data, correct use and pulling of reports on the CRM system
- Taking ownership of post sales processes e.g., dietary requirements, validating addresses, collating feedback
- Ensuring overall fulfilment of packages
- Representing the company to clients, suppliers, venues and other stakeholders from time to time
- Developing and maintaining relationships with stakeholders including clients, suppliers and venues
- Assisting the Head of Sales & Sales manager in recruiting Sales team members
- Delivering Sales Support Manager Induction Meetings to all new Sales team members
- Complying with the Company’s policies and procedures
- Maintaining good working relationship with other members of staff
- Undertaking any other responsibilities assigned by the Head of Sales or Sales Manager
**Personal Attributes**
- Strong Organisational skills
- Thrive on developing best practices for better efficiencies across the sales team
- Motivation, enthusiasm, self-discipline and focus
- Commitment to preparation and planning
- Contribute and work within a team environment
- Manage time and prioritise tasks
**Key Skills**
- Expert on Excel and PowerPoint tools
- Expert on general IT/Tech systems
- Communication
- Expert Market understanding
- Professional written client comms and telephone manner
- Resilient mind-set
A passion for sport would be beneficial but is not essential.
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