Member Services Trainee/assistant/officer

2 weeks ago


Exeter, United Kingdom Devon Association of Local Councils Full time

Member Services Trainee/Assistant/Officer

**Salary**: Entry level dependent on experience and qualifications:
Trainee: SCP 13 - 14 (£24,948 - £25,409 FTE)
Assistant: SCP 15 - 17 (£25,878 - £26,845 FTE)
Officer: SCP 18 - 23 (£27,344 - £30,151 FTE)

**Expected progression**: Trainee: 6 - 12 months, Assistant: 1 - 2 years.

**Hours**: 24 hours per week, Monday to Thursday.

**Appointment**: Permanent from January 2024.

Calling all budding customer service executives

We are looking for a highly organised and motivated individual who can add value to our small, but friendly and supportive team. This role entails acquiring, refining and demonstrating a diverse skill set aimed at delivering exceptional support and services to our member councils. As you progress through the milestones, you will play a pivotal role in enhancing the capacity and effectiveness of our organisation.

The position requires:

- At minimum, a level 3 qualification (A-level or equivalent), a degree level qualification or equivalent work experience is highly desirable.
- Eagerness to learn and adapt to new challenges
- Strong interpersonal and communication skills
- Excellent organisational and time management skills
- Administrative experience, and proficiency in using standard office software (Office 365)
- A commitment to serving the needs of local councils.

Join our team and embark on a fulfilling career journey to support and empower local councils throughout Devon. Your dedication and commitment will contribute to the success of our organisation and the communities we serve.

**About DALC**:
DALC is a membership organisation dedicated to supporting local councils in Devon. Parish and town councils are the first tier of local government and DALC plays a crucial role in empowering councils to better serve their communities and represent their interests. We provide a range of services, such as advice, information, training and networking, to assist local councils in their work and are a voice for parish and town councils in local government and beyond.

At DALC, we value our employees and strive to create a positive and supportive work environment. You will have the opportunity to work with a dedicated team committed to supporting local councils and the enhancement of local governance in Devon.

**How to apply**:
Closing date: Friday 17 November 2023
Interview date: 27/28 November 2023. To be confirmed.

**Job Types**: Permanent, Part-time
Part-time hours: 24 per week

**Salary**: £12.97-£15.67 per hour

Ability to commute/relocate:

- Exeter, EX6 6JH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 17/11/2023



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