Data Protection Case Officer

3 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

This post is part of a small team delivering against Data Protection legislation for the provision of personal records upon request to a mandated time period. This covers both physical and electronic records of patients and staff alike. The post holder will work with a number of clinical and non clinical IT systems which they will be trained to use.

To work as part of the Information Governance Team

To help with the delivery of the wider Information Governance agenda when required

To join the team to support the delivery of in excess of 300 disclosure requests a month, including Health Records and Human Resources files

To answer calls from requestors to assist with their enquires.

To be responsible for meeting deadlines by allocating and prioritising workload in the Information Governance office

To assist with the day-to
- day support and induction of newer staff (once trained)

To ensure that all personal identifiable information is processed in a secure manner and to ensure confidentiality is maintained at all times

We have a team of staff working towards delivering requests for information under UK Data Protection Laws and under the Freedom of Information Act.

It is a busy role but the team are a good natured group of individuals who are friendly and supportive.

We will support some flexibility of working patterns which could include a 4 day week with compressed hours or a 9 day fortnight (slightly longer shifts to support this)
- To work on own initiative to prioritise, assist with the management and allocation of the administrative workload of the department within clearly defined policies and procedures, but understands when to escalate for assistance.
- To clearly and accurately identify information which will be released to outside agencies and individuals (restricting information where appropriate), adhering to the Data Protection Act 2018, General Data Protection Regulation and Access to Health Records Act 1990
- To record all requests on Datix
- To provide reports in activity
- To receive, log and action any incidences of misfiled personal identifiable information.
- To support the Information Governance management team in delivering against its agenda.



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