Knowledge Systems Services Analyst

4 days ago


London, United Kingdom CB Resourcing Ltd Full time

**Knowledge Systems Services Analyst - SharePoint / Intranets**

One of the UK largest and most successful law firms has a requirement within their Knowledge Management function for an Analyst with a strong knowledge of Intranets and SharePoint to play a key role in the maintenance, support and ongoing development oftheir KM capability. This is a permanent role that could be based in either London or in Birmingham.

**In this Knowledge Systems Services Analyst role, the successful applicant will have the following responsibilities**:

- Support the development and maintenance of intranet (SharePoint) content across the firm, including office, practice, business services and other community sites
- Providesupport, training and guidance to the global intranet publishers and communities
- Develop and produce reports and analytics to assist in understanding how content is used
- Undertake testing and content migration relating to the intranet and partnering with other teams such as IT
- Evangelise the use and benefits of the intranet to new and existing employees and stakeholders
- Produce on-going publisher and end-user guidance
- Work on wider Knowledge projects including wider content development initiatives, content auditing and management to ensure accuracy of information and new content requirements
- Ideally, some experience in a similar Knowledge Services or Knowledge Services role, gained in a legal or professional services setting
- Previous experience with SharePoint. This firm used SP Online, but experience with previous iterations would be suitable
- A passion for using and supporting other users in the use of technology
- High-level interpersonal, communication and stakeholder engagement skills
- The ability to organise and prioritise tasks and multiple ongoing small projects
- A related degree in the field of Information Management or Science would be really helpful, but is not essential



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