Retail Assistant

6 months ago

Leicester, United Kingdom Utilita Full time

**Title**:Energy Expert
**Department**:Sales
**Location**:Leicester Hub
**Salary**:£25,105 Full time (Pro Rata to £12,552.50 based on 20 hours a week)
**Hours**:Monday - Saturday, shift rotation basis

We are looking for part time people to join us in our Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction.

We pride ourselves on our inclusivity and flexibility, therefore we have two training options available to support your circumstances.

We offer both a 4 week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6 month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.

**What can we offer you?**

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

**What does this role involve?**

Our Energy Hubs are located on the high streets, to service customers in the community.

Day to day, you will;
- use our in-house CRM system to allocate customer correspondence to the correct account;
- liaise with internal departments to investigate and resolve customer queries regarding bills, complaints, technical meter enquiries, booking engineer meter installations;
- top up customers gas and electric meters;
- provide energy efficiency advice;
- process PayPoint and Payzone transactions;
- work to sales and services targets;
- sell Utilita products;
- work closely with local charities and organisations to help fundraise and deliver on vital services, whilst promoting our own charitable foundation ‘Utilita Giving’.

**Who are we looking for?**

You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer focused role, either face to face or telephony is advantageous.

**Additional benefits available on your first day**
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- 25 days annual leave plus bank holidays. (Pro Rata)
- The opportunity to win tickets to major outdoor events with Utilita Extra -including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff's arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

**About us**

Founded in 2003, Utilita is the first - and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

**Job Types**: Part-time, Permanent

**Salary**: £12,552.50 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Paid volunteer time

Work Location: In person

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Partner Retail Services Full time

    **Location**:Samsung Experience Store, Leicester **Hours: Various Positions** **Pay: Standard £11.44** **Enhanced Opportunity: £12.00** + 20 % Bonus potential Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an...

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Partner Retail Services Full time

    **Location**:Samsung Experience Store, Leicester **Hours: 18**HR (Working at least 3 days per week) **Pay**:£10.90 + Bonus potential Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at...

  • Retail Assistant- Samsung Experience Store

    2 weeks ago

    Leicester, United Kingdom Partner Retail Services Full time

    Location:  Samsung Experience Store, Leicester Pay:  Standard - £11.44        Enhanced opportunity - £12.00         Bonus Potential - 20%    Hours:  Full Time Do you have a passion for people and technology?Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products?If so, we have...

  • Retail Visual Merchandising Lead

    3 days ago

    Leicester, Leicester, United Kingdom NEXT Retail Ltd. Full time

    We are seeking a skilled Retail Visual Merchandising Lead to join our Next Head Office Home Retail Marketing team in the UK.Job SummaryThis role involves creating and maintaining visually appealing shopping environments for NEXT customers, focusing on the Home department. Key responsibilities include developing VM layouts and guidelines, managing a team of...

  • Retail Sales Specialist

    4 weeks ago

    Leicester, Leicester, United Kingdom Partner Retail Services Limited Full time

    Job SummaryAs a Retail Sales Specialist at Partner Retail Services Limited, you will play a crucial role in delivering exceptional customer experiences and showcasing Samsung products to our customers. This is an exciting opportunity for someone who is passionate about technology and has excellent interpersonal skills.About the RoleYou will be responsible...

  • Visual Retail Environment Specialist

    3 days ago

    Leicester, Leicester, United Kingdom NEXT Retail Ltd. Full time

    We are seeking a highly skilled Visual Retail Environment Specialist to join our team at Next Head Office in Enderby.Job OverviewThis role involves creating and maintaining a visually appealing shopping environment for NEXT customers in the Home department. Key responsibilities include developing VM layouts and guidelines, managing a team of Visual...

  • Retail Operations Director

    2 days ago

    Leicester, Leicester, United Kingdom Partner Retail Services Limited Full time

    About the RoleThe Store Manager will be responsible for leading the sales team at the Samsung Experience Store in Leicester. This is a key position that requires strong leadership skills and a passion for delivering an exceptional customer experience.Skill Requirements:Leadership Skills: Proven ability to lead and motivate a team.Customer Service: Excellent...

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Asda Express Full time

    **Role**:Retail Assistant - Nights **Location**:Leicester, LE3 0WB **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...

  • Retail Sales Assistant

    7 months ago

    Leicester, United Kingdom James Retail Ltd Full time

    Can you provide first class customer service and work well in a team? If so, we'd love to hear from you, if you can rise to the challenge, we offer a great rewards package - get in touch today for an informal chat. This is a great opportunity to be part of a fantastic team at one of our thriving convenience stores in the village of Rothley. Some of your...

  • Sales Assistant

    6 months ago

    Leicester, United Kingdom James Retail Ltd Full time

    **Role**: Sales Assistant **Location**: Lymm **Hours**: Casual Worker Contract - Zero Hours **Salary: UPTO** £10.47 p/h **Benefits**: In-Store Discount Card + Uniform **The Company** The James Retail Group is a leading independently owned neighbourhood retailer, operating around 100 convenience and newsagent stores across the central belt of the country....

  • Retail Store Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Partner Retail Services Limited Full time

    Location: Partner Retail Services Limited, LeicesterSalary: £42,000 per annum (inclusive of 20% bonus potential)About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Partner Retail Services Limited in Leicester. As a key member of our retail management team, you will play a pivotal role in driving sales excellence...

  • Night Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    **Night Retail Assistant** Location: Primark Fosse Park **Salary**: £11.00 plus 20% premium between 22.00 and 06.00 Employment type: Temporary (3 months) Job type: Part Time Contracted hours: X per week Shift pattern: 22.00 - 07.30 Saturday and Sunday (16 hours), one position Friday Saturday and Sunday (24 hours) We’re Primark - one of the biggest names...

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    Location: Primark Fosse Park **Salary**: £11.00 Employment type: Temporary (3 months) Job type: Part Time Contracted hours: between 8 and 20 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things...

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    Location: Primark Leicester City Centre **Salary**: £11.00 Employment type: Fixed Term (6 months) Job type: Part Time Contracted hours: 20 hours per week Shift pattern: Varied shifts including afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way....

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    Location: Primark Fosse Park **Salary**: £11.00 Employment type: Temporary (3 months) Job type: Part Time Contracted hours: 12- 20 per week Shift pattern: 17.00-21.00 Monday to Saturday earlier on Sunday - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way. Because we help our...

  • Retail Assistant

    7 months ago

    Leicester, United Kingdom Primark Full time

    Location: Primark Leicester City Centre **Salary**: £11.00 Employment type: Permanent Job type: Part Time Contracted hours: 6 - 8 hours Weekend Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way....

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    Location: Leicester City Centre **Salary**: £11 Employment type: Fixed Term Job type: Part Time Contracted hours: 8 - 20h per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way. Because we...

  • Retail Assistant

    6 months ago

    Leicester, United Kingdom Primark Full time

    Location: Primark Leicester City Centre **Salary**: £11.00 Employment type: Permanent Job type: Part Time Contracted hours: 8 hours per week Shift pattern: Varied shifts including mornings; afternoons; evenings (Weekend) - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way....

  • Retail Sales Assistant

    7 months ago

    Leicester, United Kingdom The Works Full time

    **Retail Sales Assistant**: **12 hour contract**: **Why The Works?** ***: **_We don’t just sell products. We inspire reading, learning, creativity and play._**: You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book...

  • Fashion Buyer Assistant

    9 hours ago

    Leicester, Leicester, United Kingdom Fashion & Retail Personnel Full time

    Job SummaryWe are seeking a highly organized and communicative Fashion Buyer Assistant to join our team at Fashion & Retail Personnel.About the RoleThis exciting opportunity is for a full-time buyer's admin assistant to support our fashion buying team in Leicester. As a key member of the team, you will be responsible for coordinating administrative tasks,...