Quality Control Officer
6 months ago
**About us**
InverCare provides Support and Care Services within the community throughout a number of regions across the West of Scotland 7 days a week including Renfrewshire, Glasgow, North Lanarkshire, East Renfrewshire and Inverclyde.
We are striving to provide a service of excellence through our care at home services for those with physical disabilities, general frailty, dementia, learning difficulties, palliative and end of life care.
As a Quality Control Officer your role will involve:
- Being the first point of contact for clients, families and other services involved for any information required, feedback, requests and/or complaints. Using proper professional procedure to resolve issues
- Liaising a lot with clients, families and other services
- Risk assess and completion of risk assessment's.
- Compliance management.
- Work together with the appropriate organisations to allow the company to provide the highest level of care that we can provide
- Arrange and fully organise meetings for clients and families on a semi-regular basis
- Monitor, coordinate and resolve clients complaints
- Good I.T skills
- Effectively manage and prioritise a busy workload.
- Excellent organisational and communication skills.
- High professional standards
- Reliable and honest
- Patient and understanding
- Polite and friendly yet professional manner
- Fluent English speaker
- Positive team attitude
- Good team player but also work well independently
The role will be located across 3 different locations initially (Renfrewshire, East Renfrewshire and Inverclyde) and you will be required to travel across all 3 areas.
Pay: £24,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Application question(s):
- Do you hold an SVQ 3 in health and social care?
- Do you have experience working within the care industry?
- Do you have experience, dealing with complaint's?
- Do you have experience with assessing and completing risk assessment's?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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