Customer Care Specialist

4 weeks ago

Birmingham, United Kingdom Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Customer Care Specialist - Midlands

The Role:
We now have an excellent opportunity for talented Customer Care Specialists to join our highly successful Specialist Care team. Insurance claims experience is not necessarily essential for this role, as we are looking for people who can demonstrate exceptional communication skills and you may come from a nursing or community care background.

The role will be based in the Midlands area and a flexible mix of home working and office-based work (Birmingham office), alongside the requirement to visit our vulnerable customers in their home, and thus a full UK driving licence is essential and a car allowance or company car may be provided.

You will have responsibility for the following tasks:
- Delivering dedicated additional support to vulnerable customers, working alongside the claims handling team, and maintaining the highest levels of customer support and contact- Identifying and responding to the customer’s bespoke requirements, ensuring their interests are at the forefront of claims handling decisions- Supporting with decisions around aspects such as appropriate alternative accommodation, and guiding customers through the necessary processes, with a tailored approach in response to individual needs- Keeping all interested parties fully updated at all stages of the claim in which you are involved- Delivering insight sessions, to promote best practice and care to our wider colleagues and clients- Keeping accurate daily time recording, demonstrating competence in the role

This is a great opportunity for those who are motivated by the variety of claims and would relish the chance to make a positive difference to the claims journey for our customers and contribute to the network of professionals we work within.

You will have/will be:
- Proven experience within a role delivering care for customers- Knowledge of Insurance claims handling would be desirable but not essential for this role. Full training will be provided.- Comfortable working to deadlines and in a busy environment- A team orientated and practical individual, seeking solutions, best practice and continuous improvement- Confident, with both verbal and written communication skills to the highest level- Flexible and adaptable with a willingness to contribute and assist others, and the ability to react quickly to changing situations- Excellent diary management skills with the capability of prioritising your workload- Excellent IT skills, including experience of MS Word, Excel and PowerPoint- Willingness to maintain competencies and acquire new ones as the need arises- Consistent attendance, punctuality and reliability- A full UK Driving Licence is essential

What will you get for this role?- Competitive salary depending on skills, experience and qualifications- Company car/car allowance- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home- Healthcare scheme- A Self Invested Personal Pension Scheme- Holiday allowance of 25 days plus bank holidays- Discounts on various products and services- Employee assistance programme for employee wellbeing- Life assurance- Group Income Protection- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change yo

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