Air Logistic Customer Care Specialist
2 weeks ago
We're looking for you For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via Kuehne +Nagel Customer Care system Your Responsibilities
- Pro-actively advise and consult Customers to ensure satisfaction
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
- Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS, TIP Tool)
- Develop and on-board new customers and additional lanes of business from existing customers
- Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags
- Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that
- Operational Care Centers (OCCs) are clearly informed about Deliverables
- Field Complaint Calls, and provide problem resolution in alignment with stakeholders
- Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure
- Ability to work to the required customer quality standards and both through own initiative as well as building strong relationships and collaborating with the team
- Excellent time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
- Resilience to manage change, embrace new technologies and quickly understand and execute new processes
- Excellent knowledge of MS office, specifically Excel
- GxP and DG Awareness
- CAPA / TIP Training
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Air Logistic Customer Care Specialist
2 weeks ago
Birmingham, United Kingdom KUEHNE + NAGEL Full timeWe're looking for you! For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and everytime they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the...
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Air Logistic Customer Care Specialist
1 week ago
Birmingham, United Kingdom Kuehne Nagel Full timeWe're looking for you! For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the...
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Air Logistic Customer Care Specialist
2 weeks ago
Birmingham, United Kingdom Kuehne+Nagel Full timeWe're looking for you! For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and everytime they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the...
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Air Logistic Customer Care Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Kuehne Nagel Full timeWe're looking for you For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and everytime they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the...
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Air Logistic Customer Care Specialist
2 weeks ago
Birmingham, United Kingdom Kuehne+Nagel Full timeJOB DESCRIPTION We're looking for you! For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and everytime they engage with Kuehne + Nagel, as well as documenting and investigating any...
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Apprenticeship - Air Logistics Revenue Care
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Birmingham, United Kingdom Kuehne+Nagel Full timeWe are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Sea Logistics team in Birmingham as a Sea Logistics Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you...
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Customer Care Specialist Sea Logistics
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Customer Care Specialist Sea Logistics
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Customer Service
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Birmingham, United Kingdom Kuehne + Nagel AS Full timeFor our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every service provided. All of these activities are to be executed via Kuehne +Nagel Customer Care system Your Responsibilities Pro-actively...
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Birmingham, United Kingdom Kuehne + Nagel AS Full time €15,500Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Air Logistics Team team in Birmingham as a Revenue Care Specialist Apprentice. As a member of our team, you will have the opportunity to work with some of the...
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Birmingham, United Kingdom Kuehne+Nagel Full timeJOB DESCRIPTION Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Air Logistics Team team in Birmingham as a Revenue Care Specialist Apprentice. As a member of our team, you will have the opportunity to work...
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Birmingham, United Kingdom Kuehne+Nagel Full timeJOB DESCRIPTION Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Air Logistics Team team in Birmingham as a Revenue Care Specialist Apprentice. As a member of our team, you will have the opportunity to work...
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Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeBuyer - Permanent - Based in North Birmingham Your new company A large Logistics/Distribution based organisation with a network of sites across the UK. They are currently recruiting for a Buyer role to be based from their North Birmingham site. Your new role The Buyer will work in partnership to source, select and facilitate the most effective freight...
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Pricing Specialist Air
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Birmingham, United Kingdom Metro Full timePowered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.At Metro, its our...
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Pricing Specialist Air
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Birmingham, United Kingdom Metro Full timePowered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At Metro, its our innovative technologies, pushing of boundaries and, most importantly, our employees that sets us apart. We are proud to say we...
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Pricing Specialist Air
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Birmingham, United Kingdom Metro Full timePowered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.At Metro, its our innovative technologies, pushing of boundaries and, most importantly, our employees that sets us apart. We are proud to say we...
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