Sales Support

6 months ago

Darlington, United Kingdom Jet Aire Services Full time

**______________________________________**

**Purpose of the Role**:
Assist the Business Support Manager and Sales Director in supporting the sales department, servicing of the house accounts and supporting the Business Development Managers in optimising their time with customers.

**Key Responsibilities**:

- Raising new jobs on the jobs database, ensuring incomplete jobs are reprogrammed and costed for work in progress purposes at the end of each month.
- Dealing with customer enquiries / query resolving.
- Work closely with Operations to work smart and collaboratively.
- Supporting and administrating the business development managers in numerous tasks.
- Managing the house accounts and providing quotations ensuring they are followed up.
- Keeping Big Change and sales opportunity up to date and accurate reflecting live stages of the quotes.
- Taking and assisting with any inbound calls, dealing with reactive sales works, domestic jobs etc.
- Ensuring booked in works have all appropriate documentation and information for works and this is passed over to operations department.
- Followed up on quotes within 7 days to win repeat business.
- Providing cover for the sales department if and when required.
- Business support demands when required such as supporting the sales team with building of “noncomplex” quotations. Assistance / cover for invoicing, pricing basic jobs. Completion and flagging of jobs.
- Follow up with customers from jobs on previous day, checking job cards and feedback from engineers.

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

**General Responsibilities**:

- The Company is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

**Key Measurements**
- Department KPI’s.
- Follow up on quotes within 7 days.
- Assist with reaching house account quarterly targets.

**Experience and Qualifications**
- Good attitude with desire to learn.
- Experience working in an office/ site environment (1 year minimum).
- Experience using Microsoft packages (advanced Excel desirable but not essential).
- Higher level education (desirable but not essential).

**Personal Skills**
- Excellent verbal and written communication skills.
- Polite and approachable at all times.
- Excellent telephone and negotiation skills.
- Must be detail conscious with a high regard for accuracy and well organised.
- Excellent administration skills are required.
- Has a ‘can do/will do’ attitude.
- Analysis of own performance and takes steps to improve this.
- Remains focused when faced with competing demands.
- Keeps people informed of progress on key tasks.
- Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
- Accepts new ideas and change initiatives.
- Always conducts themselves in a courteous and professional manner.
- Always maintains the strictest levels of confidentiality.

**The Vision of Jet Aire Services Group is to be the drainage contractor of choice.**

**Our mission statement is to build a financially strong and stable business, whilst delivering unrivalled quality service.**

**Our Company CARE Values**

**Candour **- open, honest, sincere, receptive and listen.

**Accountability** - accountable for own actions, behaviour, and performance. Take ownership of decisions.

**Respect **- behave with dignity and respect, listen, and show empathy.

**Excellence** - strive for excellence.

**Jet Aire Services Group Benefits Package**

As well as being a great place to work, we offer our employees a range of benefits including.
- The Hub - for JAS People
- Our employee engagement platform that also offers unbeatable money saving discounts.
- An Employee Assistance Programme (EAP).
- Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing.
- JASafe Always
- We are committed to making Jet Aire Services Group a safe place to work.
- Cycle Scheme
- Eye Care
- Employee of the Month incentive.
- The winner receives £100.00 in gift vouchers.
- Refer-a-Friend incentive.
- We hope you enjoy working here so much, you recommend us to your friends and family, you can earn £250.00 for referring us.
- If you pride yourself in delivering a quality service, want to work for a financially stable business who offers an attractive overall benefits package, and your values align with ours, we look forward to hearing from you._

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