Cqc Compliance Officer

2 weeks ago

Norwich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Reporting Plan tasks and activities and make adjustments when necessary to ensure work is completed on time. Work with departments to develop and maintain information and performance monitoring systems to support a total quality management approach. Develop and update procedures as and when required. Review and update where necessary working practices in connection with data analysis, data quality and quality reporting.

Maintain a good understanding of reporting and performance issues across activity at NSFT and work with departments and care groups/services to improve and develop the trust services. The post will be integral to driving quality management through collating, monitoring, report writing and presentation of data using accessible formats. General and Strategic To have an understanding of the strategic direction for quality and how the department contributes to the overall objectives of the Trust. To support colleagues as required ensuring performance issues are addressed in a timely way.

Supporting colleagues to critically review, appraise and validate information and data ensuring this is completed in accordance with internal and external requirements, sometimes within tight timeframes. Prioritise issues, conduct the initial information/data gathering, analyse results, conduct wider consultation and appraise solutions. Engage with, and ensure appropriate engagement from, Care Groups/Services, other departments and stakeholders. Ability to utilise Trust databases, such as DATIX and Lorenzo.

Ability to communicate sensitive information to other members of the team and the wider organisation as required. Ability to challenge colleagues at a senior level in the organisation whilst maintaining professionalism and strong working relationships. Ability to persuade and overcome resistance to new ways of working, provision of information and cultural shifts. Data Quality To develop systems, methods and resources to support the Trust in meeting its regulatory responsibilities.

To be aware how working practices within the department impacts on quality issues for the Trust. To work with the Quality Team to develop and maintain information management systems, providing analysis as required in a timely and accurate way. The post holder must work to protocols for the release of information and must adhere to the NSFT policy on confidentiality and other related governance policies. To develop and update procedures as and when required.

Review and update where necessary working practices in connection with data analysis and reporting. To discuss with stakeholders their information requirements.

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