Customer Account Coordinator
3 weeks ago
**Job Title** **Customer Account Coordinator
**Department **Customer Service
**Location **Colchester
Woods Air Movement has one of the largest certified axial ranges in the world. Our approach is based on offering high levels of customisation across our range of products and services to create maximum value for our customers and end users.
**Main**Purpose**of**Role**:
The Customer Account Coordinator will be responsible for various Customer Accounts, being the first point of contact for all post order enquiries. Building strong customer relationships and generating sales by providing exceptional Customer Service. This will require Sales order review and entry into our MRP system, customer service enquires including the expediting of orders, liaising with all other departments to provide pro-active, timely and accurate feedback to our customers.
**Main Duties & Responsibilities**:
- To manage a portfolio of accounts including Order entry and all Customer Service enquires.
- To ensure these orders are managed effectively from cradle to grave. Ensuring no unnecessary delays occur in other departments and that our Finished Goods Inventory is minimised by no delays prior to despatch.
- To own delivery and acknowledged dates and communicate these to the customer. On-going regular reviews to ensure customer is pro-actively notified of any unavoidable delays.
- To function as the first point of contact for the customer for all order related communications.
- To ensure that the data entered into the MRP system is accurate and to follow specified order check processes such as contract review and price verification.
- To ensure all Customer documentation is provided efficiently and on time. This includes Order Acknowledgements, Drawings and Certificates
- To progress all Expedite requests for the nominated set of customers, this includes liaising with Planning, Purchasing, Engineering and Operations departments.
- To work closely with the external sales team. Helping them to work with the customer to grow new sales opportunities.
**Person Specification/Profile**:
Essential Attributes:
- A highly-motivated individual with confidence to voice and implement new and creative ideas to achieve success.
- Strong organisation skills and capable of working quickly and accurately under his/her own initiative in a busy, high pressure sales environment.
- Good customer handling skills and experience with a strong focus towards achieving excellent customer service.
- A confident, self-motivated team player with a good telephone manner who can handle customers from a range of industries, levels, background and personality types.
- Strong inter-personal skills, being comfortable and able to communicate effectively at all levels from the shop floor to the executive internally, with our customers and suppliers.
- Strong problem-solving ability and experience of seeing solutions through to completion.
Desirable Attributes:
- Experience of working within a sales environment (technical sales preferred but not essential).
- Account management
**In return we offer the following package**:
- Competitive salary
- 25 days Holiday (+ bank holidays)
- Christmas Shutdown
- 4% Pension Scheme
- Life Assurance Scheme
- Company Sick Pay Scheme
- Free Tea & Coffee
- Early finish on Fridays
- Cycle to Work scheme
- Woods Sports & Social Club (voluntary option to take part in events/activities for an additional small charge)
- Long Service Awards
- Free Car Parking
- Employee Assistance Programme & Access to Mental Health Support
- Learning and Development Opportunities
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