Call Centre Customer Service Advisor

4 weeks ago

Glasgow, United Kingdom Bill Gosling Outsourcing Full time

Exciting Growth Opportunity - We are hiring Customer Service Advisors in partnership with our client Nationwide Building Society.

We are seeking **Full Time** **Customer Service Advisors **who are passionate about doing the right thing for Nationwide’s members.

**What do we offer?**
- £11.25 per hour (£21,937.50 per annum based on 37.5 hours/week)
- Full training to support you before you go live - 4 weeks of dedicated training with Nationwide’s Training team to make sure you are fully supported and prepared
- Great shift patterns - During the first 4 weeks of training you will work Monday to Friday 8.30 am to 5 pm. After completion of training shifts fall between 8 am - 8 pm Monday to Sunday - some flexibility to work until 10 pm if required
- Great location - 5/10 mins walk from Central Station
- Flexible hybrid work models after training

But wait there is more As a Bill Gosling Outsourcing employee you also get to enjoy the benefits of our amazing work culture too:

- Increasing holiday entitlement (28 to 33 days/year)
- “Birthday” paid time off
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counseling and well-being support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of well-being content related to sleep, mental health, fitness, and nutrition among other topics
- Be part of our Engagement Committee
- Work-Life Balance
- Opportunity to win incentives
- Ongoing support of local charities
- Opportunities for career progression through leadership development programmes - The majority of our Production Leadership team started as an agent
- Employee referral programme - Refer a friend/family and earn extra money for every referral hired
- Casual dress code

**What does the role involve?**
- Handling a range of both outbound and inbound calls, you’ll play a central role when it comes to supporting Nationwide’s members with their general banking queries

**What experience do you need?**

**CHECK US OUT FOR YOURSELF**:
**Salary**: £21,937.50 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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