Business Solutions Officer

**Business Solutions Officer**:
Closing date: 03/09/2023

Reference: REQ104817

37 hours / Fixed-Term

34,723 - 36,298 *

Aberaeron
- *All salary values are pro-rata.-
**About the role**:
A number of exciting opportunities have arisen within our corporate Project Office for experienced business process analysts and change management specialists to join the team, to support major transformation programmes across the Authority, initially focusing on Wellbeing, Support and Care and the delivery of a Through Age and Wellbeing strategy.

The transformation programme will see a full redesign of the social care operating model within the Council, including systems and process innovation including:

- a greater focus and investment in early intervention and prevention services,
- changes to working practices via the adoption of a Signs of Safety methodology
- improved infrastructure and systems to promote better and simpler ways for people to contact the council, primarily focusing on the development of the existing Welsh Community Care Information System (WCCIS)
- innovations in the use of Assistive Technology
- partnering with Health, 3rd Sector and Government functions to improve the model for those looking to the authority for help and support

These will be a key roles interacting with operational staff, IT development teams and other corporate partner services (HR, Learning and Development, Finance) to ensure the successful facilitation of workshops, identification of requirements/needs, system and user testing, and managed roll out of solutions to operational services across our Social Care, Early Intervention and Preventative services.

The opportunity would suit someone with a proven track record in the delivery of process improvement and/or change management initiatives and that is keen to work within large transformational projects.

Job Description and Person Specification

**What we offer**:
Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

**Where you'll work**:

- Democratic ServicesWe play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include:

- **Corporate Service Support**: PA and Administrative support; Business support including project management and minute taking.
- **Democratic Services**: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
- **Electoral Services**: General and local elections; Management of electoral register.
- **Communications Team**: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
- **Translation**: Documents and simultaneous translation.
- **Welsh Language Standards**: Operational; Policy making; Promotion; Monitoring; Service delivery.
- Aberaeron- Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.